Helpdesk Coordinator

1 week ago


Madhavaram Chennai Tamil Nadu, India Snow Planners And Builders Full time

We are Hiring

Designation : Help Desk Coordinator

Process : Voice

Salary Range : 13k - 25k

Fixed day shift & sunday fixed off

Experience : Fresher - 5 Years

Location : Madhavaram, Chennai.

Job Summary:
Roles & Responsibilities:

- Answer and route incoming calls promptly and professionally.
- Maintain records of calls and updates in the system.
- Address customer inquiries and direct them to the appropriate department.
- Schedule and coordinate meetings or follow-ups as needed.
- Ensure timely escalation of unresolved issues to relevant teams.
- Provide accurate information and maintain confidentiality.

Qualifications:

- Any Degree
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficient in using phone systems and basic computer software.
- Prior experience in customer service or coordination roles is preferred.

Contact - 6380723976

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Shift:

- Day shift

Work Days:

- Monday to Friday

Application Question(s):

- Do you know to use Excel?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Total Work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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