Helpdesk Analyst

A Help Desk Analyst provides first-level technical support to users by responding to inquiries, diagnosing and resolving hardware/software issues, and escalating complex problems to higher-level IT professionals. Key responsibilities include acting as the primary point of contact, documenting issues in ticketing systems, creating user guides, performing...

Business Analyst "Position Overview: As an IT Business Analyst, you will play a leading role in delivering projects within the organization. You will have to understand the business, the technical vision as well our strategic objectives. Working with various team members of the project, you will analyze current work processes, visually map/document...

Job Description IT Support Analyst (Cloud) Product Development Purpose of the Role We are seeking a proactive and detail-oriented IT Support Analyst with hands-on experience in cloud technologies. The role involves providing technical support to end-users, managing IT infrastructure, and assisting in the deployment and maintenance of cloud-based solutions....

We are looking for a level 2 Help Desk Analyst. The analyst will be responsible for driving helpdesk metrics (FCR, MTTR, CSAT, etc) Should act as a POC for escalation calls  Responsibilities Monitor performance and report on metrics Oversee day-to-day operation, ensure SLA is met. Motivate and inspire team members, fostering a sense of collaboration and...

Dear All,IT Helpdesk- IT Service Desk-Level 1 SupportWe have an excellent opportunity in Sword French - IT Helpdesk-Technical support-FRENCH LANGUAGE IS MUSTCTC : NegotiablePermanent Remote-Work from home Exp : 3+yrsJD :Key Responsibilities (but not limited to):Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users...

As a skilled developer, your responsibilities will include: - Building and maintaining custom integrations between SaaS products and third-party tools - Developing UI components using and backend services with - Writing reusable, scalable code that adheres to best practices and utilizes REST API efficiently - Collaborating with business analysts and QA for...

About The JobWe are seeking a skilled and motivated Analyst specializing in NetIQ Identity Manager (IDM) and NetIQ Access Manager (NAM) to join our enterprise security team. The ideal candidate will have hands-on experience in Identity and Access Management (IAM), strong problem-solving abilities, and a passion for securing IT infrastructure. You will play a...

Job Description· Parts follow up of service parts from external Global Suppliers, Ford plants and catering to thedealers.· Schedule release on suppliers, follow-up with suppliers for delivery promise.· Liaise with the transporter and traffic team for shipment delays.· Follow up with QC team, Depot and Contract Packers for prioritization of receipts or...

Company Description Greetings from Saira JobsWe are currently recruiting for an 'Customer Support / Helpdesk Analyst (women only)' on behalf of our partner. Explore the opportunity below and apply today if you meet the qualifications Job Description ResponsibilitiesHandle customer queries and complaints through calls, emails, or chat in a professional...

The Role:To support the UK FD with managing the UK revenue and staff costs across the business to ensure revenue movements are mirrored at a staff cost level and teams are resourced in the most cost-effective way. The role will include overseeing revenue and staff cost reporting and forecasting, including supporting WPP reporting requirements at month end...