Helpdesk Analyst

Troubleshooting and Problem Resolution:Identifying, diagnosing, and resolving hardware, software, and network issues.Incident Management:Recording, categorizing, and tracking incidents, ensuring timely resolution and escalation when necessary.Service Request Management:Handling various service requests, such as software installations, access permissions, and...

A Help Desk Analyst provides first-level technical support to users by responding to inquiries, diagnosing and resolving hardware/software issues, and escalating complex problems to higher-level IT professionals. Key responsibilities include acting as the primary point of contact, documenting issues in ticketing systems, creating user guides, performing...

Business Analyst "Position Overview: As an IT Business Analyst, you will play a leading role in delivering projects within the organization. You will have to understand the business, the technical vision as well our strategic objectives. Working with various team members of the project, you will analyze current work processes, visually map/document...

We are looking for a level 2 Help Desk Analyst. The analyst will be responsible for driving helpdesk metrics (FCR, MTTR, CSAT, etc) Should act as a POC for escalation calls  Responsibilities Monitor performance and report on metrics Oversee day-to-day operation, ensure SLA is met. Motivate and inspire team members, fostering a sense of collaboration and...

Dear All,IT Helpdesk- IT Service Desk-Level 1 SupportWe have an excellent opportunity in Sword French - IT Helpdesk-Technical support-FRENCH LANGUAGE IS MUSTCTC : NegotiablePermanent Remote-Work from home Exp : 3+yrsJD :Key Responsibilities (but not limited to):Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...

Working Hours: Rotational ShiftsDaylight Savings Time: First Shift – 10:00 AM to 7:00 PM | Second Shift – 11:30 PM to 8:30 AMStandard Time: First Shift – 11:00 AM to 8:00 PM | Second Shift – 12:30 PM to 9:30 PMCompany OverviewValor PayTech is a leading FinTech organization specializing in advanced credit card processing solutions. We deliver...

Valor PayTech fosters a vibrant and nurturing work atmosphere that motivates employees to innovate and excel. The culture is deeply rooted in collaboration and ongoing development, offering team members abundant opportunities for professional advancement and skill improvement. Emphasizing innovation excellence and cultural expansion, the company greatly...

Dear Candidate,Greeting from NTT DATA,Responsibilities:•    Collaborate with stakeholders to gather and document their needs and translate them into technical requirements.•    Perform requirements analysis and identify gaps.•    When needed, challenge / negotiate such requirements to align them with the best way of using technology.•  ...

About The JobWe are seeking a skilled and motivated Analyst specializing in NetIQ Identity Manager (IDM) and NetIQ Access Manager (NAM) to join our enterprise security team. The ideal candidate will have hands-on experience in Identity and Access Management (IAM), strong problem-solving abilities, and a passion for securing IT infrastructure. You will play a...