Assistant Manager

4 days ago


Chennai, Tamil Nadu, India EXL Talent Acquisition Team Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are looking for a level 2 Help Desk Analyst. The analyst will be responsible for driving helpdesk metrics (FCR, MTTR, CSAT, etc) Should act as a POC for escalation calls  Responsibilities Monitor performance and report on metrics Oversee day-to-day operation, ensure SLA is met. Motivate and inspire team members, fostering a sense of collaboration and accountability. Manage Help Desk SOPS and address training needs in the team  Clear concise communication - should have 3+ years of voice experience and 1 year in a supervisor role Ability to work under pressure and manage multiple tasks simultaneously. Requirements and skills Willingness to work in a 24 x 7 shift based scenario Ticket logging for all the issues and requests received In-depth knowledge of performance metrics Good troubleshooting skills Excellent communication and leadership skills Organizational and time-management skills


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    Chennai, Tamil Nadu, India Marriott International, Inc Full time ₹ 4,00,000 - ₹ 8,00,000 per year

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    Chennai, Tamil Nadu, India Marriott International Full time ₹ 12,00,000 - ₹ 36,00,000 per year

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    Chennai, Tamil Nadu, India Rajeshwari Enterprise Full time ₹ 2,00,000 - ₹ 6,00,000 per year

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    Chennai, Tamil Nadu, India Amazon Fulfillment Centre and Service Provider Full time ₹ 2,00,000 - ₹ 6,00,000 per year

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    Chennai, Tamil Nadu, India Urbanrise Full time ₹ 9,00,000 - ₹ 12,00,000 per year

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    Chennai, Tamil Nadu, India Bajaj Housing Finance Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

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    Chennai, Tamil Nadu, India UDS Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

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    Chennai, Tamil Nadu, India Propleaf Realty Tech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

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    Chennai, Tamil Nadu, India plnty Full time ₹ 2,50,000 - ₹ 7,50,000 per year

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    Chennai, Tamil Nadu, India SPM Hr Solutions Full time ₹ 2,50,000 - ₹ 7,50,000 per year

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