Customer Support
4 days ago
Greetings from Saira Jobs
We are currently recruiting for an 'Customer Support / Helpdesk Analyst (women only)' on behalf of our partner. Explore the opportunity below and apply today if you meet the qualifications
Responsibilities
- Handle customer queries and complaints through calls, emails, or chat in a professional manner.
- Ticket creation/Troubleshoot product/service issues and provide timely solutions.
- Coordinate with internal teams to resolve escalations and ensure customer satisfaction.
- Maintain accurate records of customer interactions and feedback.
- Contribute to team coordination and support colleagues when required.
- Identify areas for process improvement and share suggestions with the team/management.
Requirements
- Minimum 2 years of experience in customer support or related role.
- Strong communication and interpersonal skills.
- Ability to troubleshoot and resolve issues effectively.
- Good team coordination and collaboration skills.
- Problem-solving mindset and customer-first approach.
- Basic computer knowledge (MS Office, CRM tools preferred).
Locations: Valasaravakkam, Chennai
Work mode: work-from-office, full time
Work timings: 9:30am - 6:30 pm - Alternate Saturdays are working days
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