Customer Support

10 hours ago


Chennai, Tamil Nadu, India Tata Consultancy Services (TCS) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

TCS is Hiring - Customer Support

Location - Chennai

Responsibility:

  • Respond to customer inquiries regarding products, orders, returns, and services

  • Resolve customer complaints with empathy and efficiency

  • Maintain a high level of product knowledge to assist customers accurately

  • Escalate complex issues to the appropriate departments when necessary

  • Document customer interactions and feedback in the CRM system

  • Collaborate with internal teams (sales, logistics, warehouse) to ensure customer satisfaction

  • Stay updated on company policies, promotions, and product changes

  • Prepare and share operational reports with internal stakeholders and clients, offering insights and recommendations

  • Ensure accurate documentation and strict adherence to client-specific guidelines and compliance standards

  • Identify and drive process improvement and automation opportunities to enhance operational efficiency and customer experience.

Location

Chennai

Job Function

BUSINESS PROCESS SERVICES

Role

Executive

Job Id

374417

Desired Skills

Customer Service

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE


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