It Help Desk Analyst

4 days ago

Chennai, Tamil Nadu, India Sword Group Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Dear All,

IT Helpdesk- IT Service Desk-Level 1 Support

We have an excellent opportunity in Sword French - IT Helpdesk-Technical support-FRENCH LANGUAGE IS MUST

CTC : Negotiable

Permanent Remote-Work from home

Exp : 3+yrs

JD :

Key Responsibilities (but not limited to):

  • Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users in problem resolution.
  • Facilitate user password resets
  • Coach users in the use of hardware, software, and file management.
  • Channel and escalate technically complex problems to the appropriate resources
  • Perform computer equipment repairs; manage network printers and wireless connectivity.
  • Install software and computer peripherals
  • Identify when off-site repairs are required and coordinate with third party vendors
  • Prepare and test new computer equipment and oversee shipping to new store locations
  • Provide preliminary assessment of problems which may involve network services and escalate to Level 2 support and management if required.
  • Maintain and deploy standard hardware image' to variety of hardware platforms.
  • Contribute ideas and solutions to IT Services issues at large
  • Ensure warranty and registration requirements are fulfilled
  • Provide Android/iPhone support and front-line telephone support
  • Document best practices
  • Perform other related duties as assigned

Desired Skills/Experience:

Knowledge of desktop computer applications, operating systems, hardware, and networking devices

1-2 years' experience working in a related role (asset)

knowledge of: Microsoft Windows XP, Windows 7, Microsoft Office 2003 & 2007, PC Hardware Repair, VPN, client-based LAN networking, printers, and good networking skills

LANDesk endpoint management skills would be an asset

VOIP a bonus

Excellent customer service skills

Exceptional oral and written communication skills

Demonstrated problem solving and troubleshooting skills

Bilingual (English/French) is an asset

Team-player with the ability to work well independently

Capability to prioritize and multitask; organized and detail-oriented

Ability to coach and advise clients in a clear and concise manner

Ability to work effectively in a fast-paced and high demanding environment

Keen attention to detail

Proven analytical and problem-solving abilities

If interested, please send me your cv to Abinaya - whatsup : or Email to -

  • Help Desk Support Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeHelpDesk Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Help Desk Support SpecialistWe are seeking a skilled and experienced Help Desk Support Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to our employees and clients via phone, email, and in-person.About the Role:This is a challenging and rewarding role that requires excellent...

  • Help Desk Engineer

    3 hours ago

    Chennai, Tamil Nadu, India iLink Digital Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We are seeking an experienced Help Desk Engineer with strong expertise in software installation, troubleshooting application issues, managing virtual devices, and working with ticketing tools. The role requires hands-on technical skills, excellent communication, and the ability to provide high-quality support for US-based clients.Key Responsibilities:Provide...

  • Help Desk Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Help Desk Support Specialist Job Description:In this key role, you will provide crucial support to customers and colleagues in our contact centres.

  • Service Desk Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India VKAN V SOLUTIONS PVT LTD Full time ₹ 6,99,000 per year

    A Service Desk Analyst acts as the initial point of contact for technical support, handling inquiries from various channels like phone, email, and chat. They diagnose and resolve IT issues, ranging from basic troubleshooting to escalating complex problems to higher support levels. They also manage and document tickets, maintain knowledge bases, and...

  • Service Desk Analyst II

    1 week ago

    Chennai, Tamil Nadu, India TransPerfect Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    OVERVIEW:Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst II will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...

  • Service Desk Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India Themesoft Inc. Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Greetings from ThemesoftWe are looking for Service Desk Analysts for our client. Eligibility criteriaStudents who graduated in 2022, 2023 or 2024 with a three-year full-time degree (BCA, BSc in Computer Science, Information Technology, Mathematics, Physics, Chemistry, Statistics, Electronics, or allied streams) are only eligible.Good communication...

  • Service Desk Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India TransPerfect Full time

    OVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...

  • Service Desk Analyst

    1 week ago

    Chennai, Tamil Nadu, India TransPerfect Full time

    OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...

  • Help Desk Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    Job SummaryThis role is ideal for individuals seeking a challenging and rewarding career in technical support. The successful candidate will have a strong background in providing exceptional customer service, with experience in troubleshooting and resolving complex technical issues.Main Responsibilities:Troubleshoot and resolve technical issues via phone,...

  • Help Desk Professional

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeHelpDesk Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Help Desk ProfessionalAbout Six Red Marbles India:Six Red Marbles India is an end-to-end provider of publishing solutions focused on the creation, management, re-purposing, and distribution of content and information. We provide publishing and rich media services for scientific, technical, healthcare, education, and trade books to over 60...