It Help Desk Analyst

4 days ago

Chennai, Tamil Nadu, India Sword Group Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Dear All,

IT Helpdesk- IT Service Desk-Level 1 Support

We have an excellent opportunity in Sword French - IT Helpdesk-Technical support-FRENCH LANGUAGE IS MUST

CTC : Negotiable

Permanent Remote-Work from home

Exp : 3+yrs

JD :

Key Responsibilities (but not limited to):

  • Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users in problem resolution.
  • Facilitate user password resets
  • Coach users in the use of hardware, software, and file management.
  • Channel and escalate technically complex problems to the appropriate resources
  • Perform computer equipment repairs; manage network printers and wireless connectivity.
  • Install software and computer peripherals
  • Identify when off-site repairs are required and coordinate with third party vendors
  • Prepare and test new computer equipment and oversee shipping to new store locations
  • Provide preliminary assessment of problems which may involve network services and escalate to Level 2 support and management if required.
  • Maintain and deploy standard hardware image' to variety of hardware platforms.
  • Contribute ideas and solutions to IT Services issues at large
  • Ensure warranty and registration requirements are fulfilled
  • Provide Android/iPhone support and front-line telephone support
  • Document best practices
  • Perform other related duties as assigned

Desired Skills/Experience:

Knowledge of desktop computer applications, operating systems, hardware, and networking devices

1-2 years' experience working in a related role (asset)

knowledge of: Microsoft Windows XP, Windows 7, Microsoft Office 2003 & 2007, PC Hardware Repair, VPN, client-based LAN networking, printers, and good networking skills

LANDesk endpoint management skills would be an asset

VOIP a bonus

Excellent customer service skills

Exceptional oral and written communication skills

Demonstrated problem solving and troubleshooting skills

Bilingual (English/French) is an asset

Team-player with the ability to work well independently

Capability to prioritize and multitask; organized and detail-oriented

Ability to coach and advise clients in a clear and concise manner

Ability to work effectively in a fast-paced and high demanding environment

Keen attention to detail

Proven analytical and problem-solving abilities

If interested, please send me your cv to Abinaya - whatsup : or Email to -

  • Help Desk Engineer

    2 days ago

    Chennai, Tamil Nadu, India iLink Digital Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We are seeking an experienced Help Desk Engineer with strong expertise in software installation, troubleshooting application issues, managing virtual devices, and working with ticketing tools. The role requires hands-on technical skills, excellent communication, and the ability to provide high-quality support for US-based clients.Key Responsibilities:Provide...

  • Analyst - IT Service desk

    4 days ago

    Chennai, Tamil Nadu, India SoftwareOne Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    What we offerA truly global working environment with a strong focus on diversity and inclusion that allows you to work with people of different cultures from all around the world.An excellent work-life balance, including flexible working times and remote working options wherever possible.An outstanding SoftwareOne working culture where we celebrate our...

  • Help Desk Operations Manager

    6 hours ago

    Chennai, Tamil Nadu, India Solgenie Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Help Desk & Operations ManagerLocation: Chennai, IndiaEmployment Type: Full-Time (Permanent placement or 12-month Contract-to-Hire subject to client confirmation)Start Date: ImmediateExperience: 10+ Years.Role OverviewWe are seeking an experienced Help Desk & Operations Manager to lead the Network Operations Center (KNOC) team at Arista Networks, Chennai....

  • Service Desk Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India VKAN V SOLUTIONS PVT LTD Full time ₹ 4,32,000 - ₹ 7,12,800 per year

    A Service Desk Analyst acts as the initial point of contact for technical support, handling inquiries from various channels like phone, email, and chat. They diagnose and resolve IT issues, ranging from basic troubleshooting to escalating complex problems to higher support levels. They also manage and document tickets, maintain knowledge bases, and...

  • Jr. Help Desk Engineer

    6 days ago

    Chennai, Tamil Nadu, India Neurealm Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Chennai, Tamil Nadu, IndiaPracticeRemote Help Desk SupportJob posted onOct 06, 2025Employee TypeFull Time EmployeeExperience range (Years)2 years - 3 yearsClientProjectsKey Responsibilities:Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system.Diagnose and resolve technical hardware and software...

  • Technical Support Help Desk

    6 days ago

    Chennai, Tamil Nadu, India SpareIt Full time ₹ 10,000 - ₹ 50,000 per year

    SpareIt is India's largest automotive aftermarket multi-sided platform. Our platform digitizes the offline neighborhood mom and pop garages by empowering them with easy access to sourcing, last-mile logistics, business management solutions and digital credit.It connects these garages with distributors and manufacturers who sell more than 30 lakh spares...

  • Service Desk Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India Transperfect Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...

  • Deals Desk Analyst

    1 week ago

    Chennai, Tamil Nadu, India Freshworks Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Analyst - Deals Desk Company Description Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or...

  • Service Desk Analyst

    1 week ago

    Chennai, Tamil Nadu, India UST Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    2 - 3 Years1 OpeningChennaiRole descriptionSummary:We are looking for a Tier 1 Service Desk Analyst to provide basic technical support to users. You will be the first point of contact for IT issues related to hardware, software, and network problems. Good communication and problem-solving skills are essential.Key Responsibilities:Respond to IT support...

  • Workday Service Desk Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India WPP Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New...