IT Helpdesk Executive

3 days ago

Chennai, India Skylark Information Technologies Pvt Ltd Full time

**Description**:
Skylark Information Technologies Private Limited is established in 1993, Skylark is one of the leading award-winning System Integrated (SI) Company in India. By leveraging 26 years of experience in IT Services and strong experience in Digital Technology Solutions, thereby partnering with leading technology OEM's, Skylark offers Hybrid IT, Multi-Cloud Solutions, Enterprise Networking, Cybersecurity Solutions, IT Services and Block chain Solutions.

We have branches in Chennai, Bangalore, Kochi, Hyderabad, Coimbatore, Mumbai, and Singapore.

We are looking for a talented and passionate Helpdesk Coordinator to follow standard help desk procedures. Log all help desk interactions.

**Responsibilities**:

- Logging end users IT complaints in the call logging tool.
- Classify and prioritize the incidents/service requests / change requests as per the defined categories, urgency and impact.
- Allocate the incidents/service requests /change request.
- Sensible allocation of calls based on the severity in line with the Service Level Agreement (SLA).
- Monitor, track and update the progress status of all incidents and service requests.
- Tracking end users IT complaints till closure with the support of Technical Support Engineers.
- Timely triggering of escalation to technical team and Supervisor before the response and resolution of violations.
- Escalate incidents/service requests which are going beyond the agreed service levels.
- Record customer complaints and inform the concerned management staff for appropriate actions.
- Logging and tracking incidents/service requests that require resolution from suppliers.
- Notify IT users & on-site engineers with the progress status of all queries, incidents, service requests, change requests and complaints.
- Getting the transactional feedback from end users after closure of the calls by doing the necessary follow-ups with location engineers and end users.
- Analysis of call reports and end users feedback. Preparation of engineer productivity report.
- Preparation of daily, weekly & Monthly reports and sharing the reports to Supervisor within the agreed timelines.
- Experience - 1 to 3 years.
- Freshers also welcome

**Requirements**:
**Education**:

- Any degree or diploma.
- Good Communication Skills.

**Skill Set**:

- Analytical mind.
- Time Management.
- Customer handling skill.
- Self-Motivator.
- Collaborate with others.
- Professionalism

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Shift:

- Day shift
- Flexible shift

Ability to commute/relocate:

- Chennai, Chennai - 600017, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Help desk: 1 year (preferred)

Work Location: One location

**Speak with the employer**
+91 9150009853

  • Facilities Helpdesk Executive

    4 days ago

    Chennai, India JLL Full time

    Job Description Role Summary: We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports and maintain records on a daily basis Liason with multiple functions and ensure all the tickets are close as per SLA What the job involves: Helpdesk...

  • Executive Transport

    7 days ago

    Chennai, Tamil Nadu, India Cushman & Wakefield Full time

    **Job Title** Executive Transport - Helpdesk **Job Description Summary** **Job Description

  • Helpdesk Executive

    2 weeks ago

    Virugambakkam, Chennai, Tamil Nadu, India Sun Facilities Services Full time

    Looking for a Helpdesk Executive to join our team and support our daily office procedures. Should have good communication and organization skills. Computer literate with programs such as MS Excel. Should have good organization and interpersonal skills. **Job Types**: Full-time, Permanent Pay: Up to ₹13,000.00 per month **Benefits**: - Cell phone...

  • Psl Centralized Helpdesk Supervisor

    3 days ago

    Chennai, India Ford Motor Company Full time

    Lead the development and implementation of PS&L Centralised Helpdesk for Distributors. - Provide input and support the development of the PS&L Centralised Helpdesk with Markets where synergies exist and business case supports. - Lead the roll out of PS&L Centralised Helpdesk function with Distributors and Market NSC which may include the integration /...

  • CRM Helpdesk Executive

    4 weeks ago

    Chennai, India Khazana Jewellery Full time

    Role & responsibilities The Centralised CRM Helpdesk Executive will act as the first point of contact for customers across all regions, delivering prompt and personalized assistance. The role involves handling inbound and outbound calls, managing cases, Opportunities and leads through Salesforce, and building customer engagement through lifecycle-based...

  • Admin Helpdesk Executive

    3 days ago

    Oragadam, Chennai, Tamil Nadu, India Lexicon International HRMS Full time

    MNC Admin helpdesk executive Salary 35k Female only General shift (9 to 6) Monday to Friday only Immediate joiner Min admin knowledge must.. **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: Up to ₹35,000.00 per month **Benefits**: - Flexible schedule - Health insurance - Life insurance - Paid sick time - Provident Fund Day...

  • Facilities Helpdesk Executive

    5 days ago

    Chennai, Tamil Nadu, India JLL Full time ₹ 24,00,000 - ₹ 60,00,000 per year

    Job Description JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a...

  • IT Service Helpdesk Executive

    3 days ago

    Chennai, Tamil Nadu, India Excelencia Full time

    **Role**: IT Helpdesk **Location**: Chennai, Tamil Nadu **Experience**: 2 to 4 years **Employment Type**: Full-time **Shift**: Night Shift (US Shift) **Mode**: WFO **Job Summary**: **Key Responsibilities**: - Provide technical support for both hardware and software, including installation, configuration, and troubleshooting. - Utilize **ServiceNow** for...

  • Helpdesk Executive

    2 weeks ago

    Chennai, India ABEX Excellence Pvt Ltd Full time

    Job DescriptionExperience: 3-5 years Location : Chennai OMR - Navalur(6 days WFO) An Apartment Helpdesk Executive provides administrative and technical support to residents and staff, handling inquiries via phone, email, and in-person interactions, managing resident complaints,  assisting with amenity bookings, collecting payments, and performing data...

  • Helpdesk / Front Office Executive

    2 weeks ago

    Pallavaram, Chennai, Tamil Nadu, India UPSPL Integrated Services Full time

    Position - **Helpdesk / Front Office Executive** **(Immediate joiners only please apply)** Site - Residential apartment Location - Pallavaram (Chennai) near Vels University Qualification - Graduate Experience - 2+ years Salary - 15000 take home per month Benefits - Permanent employment with benefits such as PF, ESI and annual increment / promotion /...