IT Service Helpdesk Executive

4 days ago

Chennai Tamil Nadu, India Excelencia Full time

**Role**: IT Helpdesk
**Location**: Chennai, Tamil Nadu
**Experience**: 2 to 4 years
**Employment Type**: Full-time
**Shift**: Night Shift (US Shift)
**Mode**: WFO

**Job Summary**:
**Key Responsibilities**:

- Provide technical support for both hardware and software, including installation, configuration, and troubleshooting.
- Utilize **ServiceNow** for ticket management, ensuring timely resolution and proper documentation.
- Handle IT tickets efficiently and remotely resolve issues using mobile and laptop tools.
- Diagnose, analyze, and resolve technical issues effectively to minimize downtime.
- Collaborate with team members to identify and implement solutions for recurring problems.
- Maintain a high level of customer service while supporting users in person and remotely.

**Requirements**:

- **Experience**: 2 to 4 years in IT helpdesk or similar roles.
- Proficiency in handling hardware (e.g., desktops, laptops, printers) and software troubleshooting.
- Hands-on experience with **ServiceNow** or similar ticketing tools.
- Strong problem-solving skills and the ability to resolve technical issues independently.
- Flexibility to work from the Chennai office.
- Excellent verbal and written communication skills.

**Preferred Skills**:

- Knowledge of networking basics and IT security protocols.
- Familiarity with mobile device management and remote support tools.
- Ability to work in a dynamic, fast-paced environment and prioritize tasks effectively.

**Job Types**: Full-time, Permanent

Pay: Up to ₹57,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Shift:

- Night shift
- US shift

Work Days:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you comfortable to work in night shifts (WFO)?
- Are you an Immediate Joiner? If not state your official notice period?
- What is your current & expected CTC?

**Education**:

- Bachelor's (required)

**Experience**:

- IT Helpdesk: 2 years (required)
- ServiceNow: 2 years (required)
- Software troubleshooting: 2 years (required)
- Configuration: 2 years (required)

Work Location: In person

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