IT Service Helpdesk Executive

2 days ago

Chennai Tamil Nadu, India Excelencia Full time

**Role**: IT Helpdesk
**Location**: Chennai, Tamil Nadu
**Experience**: 2 to 4 years
**Employment Type**: Full-time
**Shift**: Night Shift (US Shift)
**Mode**: WFO

**Job Summary**:
**Key Responsibilities**:

- Provide technical support for both hardware and software, including installation, configuration, and troubleshooting.
- Utilize **ServiceNow** for ticket management, ensuring timely resolution and proper documentation.
- Handle IT tickets efficiently and remotely resolve issues using mobile and laptop tools.
- Diagnose, analyze, and resolve technical issues effectively to minimize downtime.
- Collaborate with team members to identify and implement solutions for recurring problems.
- Maintain a high level of customer service while supporting users in person and remotely.

**Requirements**:

- **Experience**: 2 to 4 years in IT helpdesk or similar roles.
- Proficiency in handling hardware (e.g., desktops, laptops, printers) and software troubleshooting.
- Hands-on experience with **ServiceNow** or similar ticketing tools.
- Strong problem-solving skills and the ability to resolve technical issues independently.
- Flexibility to work from the Chennai office.
- Excellent verbal and written communication skills.

**Preferred Skills**:

- Knowledge of networking basics and IT security protocols.
- Familiarity with mobile device management and remote support tools.
- Ability to work in a dynamic, fast-paced environment and prioritize tasks effectively.

**Job Types**: Full-time, Permanent

Pay: Up to ₹57,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Shift:

- Night shift
- US shift

Work Days:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you comfortable to work in night shifts (WFO)?
- Are you an Immediate Joiner? If not state your official notice period?
- What is your current & expected CTC?

**Education**:

- Bachelor's (required)

**Experience**:

- IT Helpdesk: 2 years (required)
- ServiceNow: 2 years (required)
- Software troubleshooting: 2 years (required)
- Configuration: 2 years (required)

Work Location: In person

  • Executive Transport

    6 days ago

    Chennai, Tamil Nadu, India Cushman & Wakefield Full time

    **Job Title** Executive Transport - Helpdesk **Job Description Summary** **Job Description

  • Facilities Helpdesk Executive

    3 days ago

    Chennai, Tamil Nadu, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong...

  • Helpdesk Associate

    2 weeks ago

    Coimbatore, Tamil Nadu, India Hashmap Full time

    **Job Role **Domain **Job Description **Years of Experience Helpdesk Associate - Service Desk (2018-288185) Global End User Services **Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of international calling experience - Good comprehension & writing skills - Must...

  • Helpdesk Associate

    2 weeks ago

    Coimbatore, Tamil Nadu, India NTT DATA Full time

    **Job Role** **Domain** **Years of Experience** Helpdesk Associate - Service Desk (2018-288185) Global End User Services **Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of international calling experience - Good comprehension & writing skills - Must possess...

  • Admin Helpdesk Executive

    2 days ago

    Oragadam, Chennai, Tamil Nadu, India Lexicon International HRMS Full time

    MNC Admin helpdesk executive Salary 35k Female only General shift (9 to 6) Monday to Friday only Immediate joiner Min admin knowledge must.. **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: Up to ₹35,000.00 per month **Benefits**: - Flexible schedule - Health insurance - Life insurance - Paid sick time - Provident Fund Day...

  • Helpdesk Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Quest Business Solution Full time

    **Responsibilities**: - Attending calls regarding park operations and assigning to park operations team as per contact matrix to address. - Responding to mail requests or complaints with system update, track and closing each one of call or compliant loop. - To take message accurately and convey the same to the concerned person promptly. - Working on digital...

  • Helpdesk Executive

    1 week ago

    Chennai, Tamil Nadu, India JLL Full time

    JLL supports the Whole You, personally and professionally. Helpdesk Executive Work Dynamics What this job involves? **Job Description**: Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention to detail Client/Stakeholder Management (in support of the Site lead) Comply...

  • IT Helpdesk Support

    6 days ago

    Chennai, Tamil Nadu, India Acolad Full time

    **Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.** **At Acolad, every position is key to our global growth: we know that we...

  • Spe-store&enterprise Helpdesk

    1 week ago

    Chennai, Tamil Nadu, India Cognizant Full time

    **Job Summary** **Responsibilities** - Provide exceptional support to store and enterprise helpdesk operations ensuring seamless service delivery. - Oversee the resolution of technical issues enhancing the overall customer experience. - Collaborate with cross-functional teams to improve service desk processes and efficiency. - Analyze customer feedback to...

  • Helpdesk Support Executive

    2 weeks ago

    Bengaluru, Chennai, Hyderabad, India ti Steps Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About the Role:We are seeking a Helpdesk Support Executive to join our IT support team. In this role, you will be responsible for providing efficient and timely technical assistance to internal employees or external clients.Key Responsibilities:User Support: Provide first-level support via phone, email, chat, or ticketing system for hardware, software, and...