IT Helpdesk Support

15 hours ago

Chennai Tamil Nadu, India Acolad Full time

**Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.**

**At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.**

**Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you) to support our mission to drive growth and innovation across some of the world’s leading brand.**

This is Acolad - Content That Empowers, Anywhere.

**Acolad Content Solutions India Private Limited**

**Sai Samuthra**

**Plot No. 41B & 41 C North Phase**

**1st Floor, Sidco Industrial Estate**

**Ekkatuthangal, Chennai-600032**

**Landmark: Near Ekkatuthangal Overbridge(Jaya TV Office)**

**Phone: 04466841999**

**Main Purpose**:
Insuring support and helpdesk for every first leverl domain of information technology.

**Main Responsibilities**:

- Being first point of contact for all ICT support queries coming from the whole company’s subsidiaries all around the world
- Insuring first level IT support for the Acolad’s Users concerning Hardware and Software IT topics
- Deploys systems and software in Windows and Macintosh environment
- Account creation and troubleshooting
- Managing and using the ticket system tool
- Organizing the ticket flow: priority, redirection, take over, assignation
- Reporting to the Users and managers
- Escalating to 2d or 3d level support if needed and following up ticket information to users
- Keeping informed about technologies and systems to improve the business
- Having permanently in mind data security and protection
- Creating and updating documentation and processes
- Participate to IT projects
- Train and support users on the use of desktop software and network resources

**Requirements**:

- A Bachelor’s degree in computer sciences or IT
- Certification in the field of own specialization
- Professional w/ practical experience in the above fields Min. 1-3 years (seniors 5 - 7 years)
- Some experience in IT support or helpdesk.
- Users relationship experience
- Ticketing system usage

**Job Specific & Knowledge**:
Presentation

Proposal writing

Negotiation

Networking

Relationship building

Team Management

MS Office

CRM

**Benefits**

National and Festival Holidays

Five days work week

Medical Insurance

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