IT Helpdesk Support

4 hours ago


Chennai Tamil Nadu, India Acolad Full time

**Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.**

**At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.**

**Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you) to support our mission to drive growth and innovation across some of the world’s leading brand.**

This is Acolad - Content That Empowers, Anywhere.

**Acolad Content Solutions India Private Limited**

**Sai Samuthra**

**Plot No. 41B & 41 C North Phase**

**1st Floor, Sidco Industrial Estate**

**Ekkatuthangal, Chennai-600032**

**Landmark: Near Ekkatuthangal Overbridge(Jaya TV Office)**

**Phone: 04466841999**

**Main Purpose**:
Insuring support and helpdesk for every first leverl domain of information technology.

**Main Responsibilities**:

- Being first point of contact for all ICT support queries coming from the whole company’s subsidiaries all around the world
- Insuring first level IT support for the Acolad’s Users concerning Hardware and Software IT topics
- Deploys systems and software in Windows and Macintosh environment
- Account creation and troubleshooting
- Managing and using the ticket system tool
- Organizing the ticket flow: priority, redirection, take over, assignation
- Reporting to the Users and managers
- Escalating to 2d or 3d level support if needed and following up ticket information to users
- Keeping informed about technologies and systems to improve the business
- Having permanently in mind data security and protection
- Creating and updating documentation and processes
- Participate to IT projects
- Train and support users on the use of desktop software and network resources

**Requirements**:

- A Bachelor’s degree in computer sciences or IT
- Certification in the field of own specialization
- Professional w/ practical experience in the above fields Min. 1-3 years (seniors 5 - 7 years)
- Some experience in IT support or helpdesk.
- Users relationship experience
- Ticketing system usage

**Job Specific & Knowledge**:
Presentation

Proposal writing

Negotiation

Networking

Relationship building

Team Management

MS Office

CRM

**Benefits**

National and Festival Holidays

Five days work week

Medical Insurance


  • Helpdesk Associate

    1 week ago


    Coimbatore, Tamil Nadu, India Hashmap Full time

    **Job Role **Domain **Job Description **Years of Experience Helpdesk Associate - Service Desk (2018-288185) Global End User Services **Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of international calling experience - Good comprehension & writing skills - Must...

  • Helpdesk Executive

    4 days ago


    Virugambakkam, Chennai, Tamil Nadu, India Sun Facilities Services Full time

    Looking for a Helpdesk Executive to join our team and support our daily office procedures. Should have good communication and organization skills. Computer literate with programs such as MS Excel. Should have good organization and interpersonal skills. **Job Types**: Full-time, Permanent Pay: Up to ₹13,000.00 per month **Benefits**: - Cell phone...


  • Tharamani, Chennai, Tamil Nadu, India Desicrew Solutions Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We're Hiring: IT Helpdesk Engineer at DesiCrewAt DesiCrew, we are looking for a IT Helpdesk Engineer to join our growing team If you have a passion for technology, strong communication skills, and 3 to 5 years of experience in technical support, we want to hear from youQualification Engineering Degree or MCAGood English communication skill - Oral and...

  • Helpdesk Executive

    2 weeks ago


    Chennai, Tamil Nadu, India ABEX Excellence Full time

    Experience 3-5 years Location Chennai OMR - Navalur 6 days WFO An Apartment Helpdesk Executive provides administrative and technical support to residents and staff handling inquiries via phone email and in-person interactions managing resident complaints assisting with amenity bookings collecting payments and performing data entry all while...


  • Chennai, Tamil Nadu, India Flex Full time

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design build and deliver innovative products that improve the world A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful inclusive and collaborative environment If you are excited about a role but don t meet every...


  • Chennai, India Anchoron Global Solutions Private Limited Full time

    Job Title: IT Helpdesk Support/Microsoft 365 Administrator Role Overview: We're looking for a hands-on IT administrator with strong experience in Microsoft 365 administration and end-user remote support. This role will be primarily responsible for managing our Microsoft 365 environment and providing daily IT support to a remote workforce Core...


  • Chennai, Tamil Nadu, India Anchoron Global Solutions Private Limited Full time ₹ 88,800 - ₹ 60,00,000 per year

    Job Title: IT Helpdesk Support/Microsoft 365 AdministratorRole Overview: We're looking for a hands-on IT administrator with strong experience in Microsoft 365 administration and end-user remote support. This role will be primarily responsible for managing our Microsoft 365 environment and providing daily IT support to a remote workforceCore Responsibilities:...


  • Chennai, India Mizuho Global Services Full time

    Position: Global Helpdesk Support Must-Have Skills: Exceptional communication skills with a clear, professional English accent, suitable for international project engagements Demonstrated experience in helpdesk support, including ticket tracking using G-Base software (Mainframe) and the PEGA system Solid background in technical support and issue resolution...


  • Chennai, Tamil Nadu, India Mizuho Global Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Position: Global Helpdesk SupportMust-Have Skills:Exceptional communication skills with a clear, professional English accent, suitable for international project engagementsDemonstrated experience in helpdesk support, including ticket tracking using G-Base software (Mainframe) and the PEGA systemSolid background in technical support and issue resolutionStrong...

  • Helpdesk Associate

    1 week ago


    Coimbatore, Tamil Nadu, India NTT DATA Full time

    **Req ID**: 337347 We are currently seeking a Helpdesk Associate - ITIL to join our team in Coimbatore, Tamil Nādu (IN-TN), India (IN). General Duties and Responsibilities: In these roles, you will be responsible for: Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-users Work with our...