IT Helpdesk Engineer

15 hours ago

Tharamani Chennai Tamil Nadu, India Desicrew Solutions Private Limited Full time ₹ 15,00,000 - ₹ 28,00,000 per year

We're Hiring: IT Helpdesk Engineer at DesiCrew

At DesiCrew, we are looking for a IT Helpdesk Engineer to join our growing team If you have a passion for technology, strong communication skills, and 3 to 5 years of experience in technical support, we want to hear from you

Qualification Engineering Degree or MCA

Good English communication skill - Oral and written

Willingness to work on-sites

Ability to work in 24/7 operations Immediate Joiner

Location - Chennai & Bangalore

Technical Skills and Experience:

  • 3-5yrs relevant experience
  • In-depth understanding of IT infrastructure, networking hardware, and operating systems.
  • Strong expertise in Active Directory (AD), including user management, group policies, and permissions.
  • Advanced knowledge of Office 365 and Azure Active Directory policies.
  • Hands-on experience with Windows Servers and networking devices (Switches & Firewalls).
  • Strong background in patch management and endpoint security hardening.
  • Proficient in LAN, Wi-Fi, and VPN configuration and troubleshooting.
  • Ability to configure, maintain, and troubleshoot network printers.
  • Skilled in device management platforms such as Microsoft Intune and Kandji.
  • Install, configure, and maintain antivirus solutions, including patch updates for Windows & Mac systems.
  • Basic and Advanced working knowledge of Linux commands and system operations.
  • Exposure to cloud platforms such as Microsoft Azure or AWS.
  • Strong Skill with security products such as Microsoft Defender, DLP, MDM, and EDR solutions.
  • Ensure compliance with organizational security policies and frameworks.
  • Assist with onboarding/offboarding processes, ensuring proper access provisioning and de-provisioning.
  • Strong ability to analyze complex problems, visualize solutions, and implement fixes.
  • Communicate effectively with cross-functional teams and end users.
  • Provide L2 & L3 escalation support for critical technical issues.
  • Support video conferencing platforms and manage large-scale online meetings.
  • Manage and maintain IT asset inventory, ensuring accuracy and accountability.
  • Perform proactive monitoring and troubleshooting of systems and services.
  • Ability to work with Microsoft Azure or AWS cloud platforms (Certification Preferred for Any Cloud Technologies)
  • Support the continuous improvement of IT operations and adoption of new technologies.
  • Proficiency in at least one of the scripting Languages - Powershell or Python or Bash

Send your resume to:

Visit us:

hashtag#Hiring hashtag#HelpdeskSupport hashtag#Desicrew hashtag#ITJobs hashtag#CareerOpportunity hashtag#Networking hashtag#Scripting hashtag#WindowsActiveDirectory hashtag#PatchManagement hashtag#LinuxAdmin hashtag#InformationSecurity hashtag#JobOpening hashtag#24x7Support hashtag#OnSiteWork hashtag#JoinOurTeam

Job Types: Full-time, Permanent

Ability to commute/relocate:

  • Tharamani, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • IT Helpdesk Support: 3 years (Preferred)

License/Certification:

  • Azure Certification, MCSE, MCSA (Preferred)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person

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