Helpdesk Support Engineer

1 day ago


Bengaluru Chennai Hyderabad, India ti Steps Full time ₹ 6,00,000 - ₹ 8,00,000 per year

About the Role:

As a Helpdesk Support Engineer, youll be the first line of defense for our technology operations providing exceptional technical support to internal users and ensuring smooth day-to-day functioning of all IT systems.

Key Responsibilities:

  • Technical Support: Provide first and second-level support for hardware, software, and network-related issues via phone, email, chat, or ticketing system.
  • Troubleshooting: Diagnose and resolve problems related to operating systems (Windows/macOS), office applications, VPNs, and internal systems.
  • User Account Management: Create, modify, and deactivate user accounts in Active Directory, Office 365, and other enterprise tools.
  • Device Setup & Maintenance: Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.
  • Ticket Management: Track, prioritize, and document support requests using ITSM or ticketing tools (e.g., Jira Service Desk, ServiceNow, or Freshservice).

Preferred:

  • Experience with ITSM/ticketing systems (ServiceNow, Freshdesk, Jira, etc.).
  • Knowledge of remote desktop tools and endpoint management systems (Intune, SCCM, Jamf).
  • Basic understanding of cybersecurity best practices.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator).


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