IT Helpdesk Support

2 days ago


Hyderabad, India Phenomenex Full time

Basic overview of tasks will include:

- Monitoring the IT helpdesk and actioning or assigning tickets following guidelines
- Generating tickets for new hires based on current onboarding process
- Actioning assigned newhire, termination, and access review tickets
- Other IT admin tasks as assigned by IT manager
- Handling basic end user IT support requests, including:

- Password resets
- Account unlocks
- Approved software installs and repairs
- Other generic IT support tasks as assigned

**Job Type**: Temporary
Contract length: 6 months

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- UK shift
- US shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 1 year (required)
- total work: 1 year (required)

Work Location: In person



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