Current jobs related to SPE-CX-Multi Channel Helpdesk - Hyderabad, Telangana - Cognizant Technology Solutions
-
PE-CX-Multi Channel Helpdesk
2 weeks ago
Hyderabad, Telangana, India Cognizant Full time US$ 60,000 - US$ 1,20,000 per yearJob SummaryJoin our dynamic team as a Multi Channel Helpdesk professional where you will be responsible for providing exceptional customer support across various channels. With a focus on technical expertise in MS Excel you will assist in optimizing customer interactions and enhancing satisfaction. This role offers rotational shifts and requires proficiency...
-
Process Lead – Helpdesk Experience
2 weeks ago
Hyderabad, Telangana, India Dr Reddy's Laboratories Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCompany Description Dr. Reddy's Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can't Wait.We started in 1984 with a modest investment, 20...
-
Process Lead – Helpdesk Experience
2 weeks ago
Hyderabad, Telangana, India Dr. Reddy's Laboratories Full time ₹ 15,00,000 - ₹ 28,00,000 per yearDr. Reddy's Laboratories Ltd.is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines becauseGood Health Can't Wait.We started in 1984 with a modest investment, 20 employees and a bold...
-
CX Visionary
2 weeks ago
Hyderabad, Telangana, India beBeeExperimenter Full time ₹ 16,32,000 - ₹ 21,68,000As a lead in customer experience, you will play a pivotal role in shaping the customer journey across web and mobile platforms.This position is at the intersection of product, technology, and delivery – ensuring seamless, secure, and high-performing experiences through digital channels. Your primary responsibility will be to translate business and product...
-
Senior Helpdesk Support Analyst
2 weeks ago
Hyderabad, Telangana, India Diebold Nixdorf Full timeExpect more Connect more Be more at Diebold Nixdorf Our teams automate digitize and transform the way more than 75 million people around the globe bank and shop in this hyper-connected consumer-centric world Join us in connecting people to commerce in this vital rewarding role Provides day-to-day technical support to employees and system end users...
-
Experience Process Lead
1 week ago
Hyderabad, Telangana, India beBeeProcessLead Full time ₹ 2,00,00,000 - ₹ 2,50,00,000Job TitleAn experienced Process Lead with expertise in designing and managing seamless multi-channel employee support experiences through HR Direct.This role involves leading the design and enhancement of helpdesk services across IVR, Live Chat, telephony, and ESS platforms.The successful candidate will be responsible for driving Tier 0 adoption by promoting...
-
International voice(Customer support)
5 days ago
Hyderabad, Telangana, India Career Guideline Full time ₹ 7,00,000 - ₹ 11,00,000 per yearHiring for International voice(Customer support)Location : HyderabadShift : 24/7 (includes night shift)WFONotice upto - 1month*NOTE : Graduate Only with excellent communication skills*Role :SPE - 1+yrs of exp in International voice - CTC UPTO 7LPASME - 4+yrs of exp in International voice - CTC UPTO - 11LPAUser Support Specialist Responsibilities:Interact...
-
3 Days Left: HelpDesk Technician II
3 weeks ago
Hyderabad, Telangana, India Experian Full timeJob DescriptionJob Description- Work closely with internal support groups and external service providers to identify, resolve or coordinate the resolution of Laptop, software problems, and issues.- Extensive experience providing helpdesk and desktop support for Apple (MAC 75%) & Windows (25%) computers in an enterprise environment (both phone & desk-side)-...
-
Hyderabad, Telangana, India Kell Tech Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Title:Customer Support Representative – US Travel HelpdeskDepartment:Operations – Customer ServiceLocation:Hyderabad, TelanganaEmployment Type:Full-timeShift Timing:Rotational (mandatory availability for night shifts, weekends, US holidays)Experience Required:Minimum 1 year in BPO (voice/email/chat support)Education:Graduate (mandatory)Job...
-
Earthful - Vice President - Growth
1 week ago
Hyderabad, Telangana, India earthful Full timeWe're looking for a strategic, data-obsessed and entrepreneurial VP of Growth to lead Earthful's next phase of expansion. This leader will own the end-to-end user growth journey - from discovery to purchase to retention - across performance, product, content, and lifecycle marketing.You'll work directly with the founders and lead cross-functional initiatives...
SPE-CX-Multi Channel Helpdesk
2 weeks ago
Job Summary
Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in customer experience to provide top-notch support across various communication channels. With a focus on delivering exceptional service you will play a crucial role in enhancing customer satisfaction and ensuring seamless interactions. This hybrid role offers the flexibility of rotational shifts allowing you to balance work and personal commitments effectively.
Responsibilities
- Provide exceptional customer support across multiple channels including phone email and chat to ensure customer satisfaction and issue resolution.
- Collaborate with team members to address complex customer inquiries and provide timely solutions.
- Utilize strong English communication skills to effectively interact with customers and understand their needs.
- Maintain accurate records of customer interactions and transactions to ensure data integrity and service quality.
- Monitor and respond to customer feedback to continuously improve service delivery and customer experience.
- Implement best practices in customer service to enhance the efficiency and effectiveness of the helpdesk operations.
- Assist in developing and updating helpdesk documentation and training materials to support team knowledge sharing.
- Participate in regular team meetings and training sessions to stay updated on product knowledge and service protocols.
- Analyze customer issues to identify trends and recommend improvements to prevent future occurrences.
- Ensure adherence to company policies and procedures while handling customer interactions.
- Support the implementation of new tools and technologies to enhance helpdesk capabilities and customer service.
- Contribute to the achievement of team goals and objectives by actively participating in team initiatives.
- Maintain a positive and professional demeanor while handling customer inquiries and resolving issues.
Qualifications
- Demonstrate proficiency in English communication both verbal and written to effectively support customer interactions.
- Possess strong problem-solving skills to address customer issues and provide effective solutions.
- Exhibit excellent organizational skills to manage multiple tasks and prioritize customer requests efficiently.
- Show adaptability to work in a hybrid model with rotational shifts ensuring flexibility in work schedule.
- Display a customer-centric mindset with a focus on delivering high-quality service and enhancing customer satisfaction.
- Have experience in using helpdesk software and tools to manage customer interactions and track issues.
- Demonstrate the ability to work collaboratively in a team environment to achieve common goals.
Certifications Required
N\A
