Current jobs related to L1 Helpdesk Agent - Hyderabad, Telangana - Kyndryl

  • Quality Assurance Analyst L1

    1 week ago

    Hyderabad, Telangana, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionJob Title: Quality Assurance Analyst L1Req Id: 102996City: HyderabadState/Province: TelanganaPosting Start Date: 10/13/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging...

  • Deputy Manager

    10 hours ago

    Hyderabad, Telangana, India PepsiCo Full time

    OverviewThe Senior Helpdesk Agent plays a key role in overseeing the ticket resolution process, handling more complex procurement issues, and acting as a mentor for junior team members. This role requires a deep understanding of procurement workflows, advanced troubleshooting skills, and strong coordination with technical teams and third-party vendors....

  • L1 Desktop Support Engineer

    1 week ago

    Hyderabad, Telangana, India HGS Full time ₹ 36,00,000 - ₹ 72,00,000 per year

    ResponsibilitiesResolve escalated technical issues: Act as a point of escalation for complex problems that Level 1 technicians cannot solve, ensuring timely and effective resolution.Perform advanced troubleshooting: Diagnose and resolve complex hardware issues, including component failure, system performance, and compatibility problems.Manage operating...

  • Technical Associate – Service Desk L1

    6 days ago

    Hyderabad, Telangana, India Genpact Full time

    Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

  • M-Ap

    15 hours ago

    Hyderabad, Telangana, India Genpact Full time

    Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • Senior Service Desk Representative

    1 week ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time

    Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools,...

  • Technical Support Specialist

    2 days ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time

    Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.Provides proactive user helpdesk services to inbound customer service...

  • IT Engineer

    9 hours ago

    Hyderabad, Telangana, India f-3744-42d3-aa35-92101a4631d6 Full time

    DescriptionJob descriptionDesign, implement, monitor, and troubleshoot enterprise network infrastructure including LAN, WAN, VPN, VLAN, NAT, and ACL configurations.Manage and support enterprise Routing & Switching environments.Maintain and monitor network devices such as Fortinet firewalls & CiscoConfigure and support VPN solutions including SSL, IPsec, and...

  • Inviting Applicants For Accounts Payable

    19 hours ago

    Hyderabad, Telangana, India Genpact Full time

    Ready to shape the future of work?At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at...

  • Product Manager

    2 weeks ago

    Hyderabad, Telangana, India, Telangana NxtWave Full time

    Product Manager – NxtWave (PM‐L1 / PM‐L2)We hire at two levels (PM‐L1 and PM‐L2). Scope and expectations are calibrated toexperience, but this is a single JD for both. You’ll learn where you slot during the interviewprocess.Why this role existsWe’re building an AI‐first suite of edtech products—spanning teaching, learning, assessment,...

L1 Helpdesk Agent

2 weeks ago

Hyderabad, Telangana, India Kyndryl Full time

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.


The Role

Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.

A L1 Helpdesk Agent combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.

You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.

You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced – you definitely won't be bored

Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.


Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Professional and Technical Expertise :

  • Minimum 1.5 to 2 years Service Desk experience.

  • Understanding and implementing ITIL best practices for IT service management.

  • Should have the overview knowledge of Azure & Active Directory

  • Managing user accounts and permissions in the identity and access management system.

  • Should have  insight knowledge of working in  Service Now tool and service now reporting

  • Flexibility to modify approach and adapt to customer needs

  • Experience modifying approaches and adapting to customer needs

  • Experience in Service Desk role of Providing exceptional support and ensuring customer satisfaction.

  • Effectively communicating with users and team members.

  • Developing and utilizing a knowledge base for faster issue resolution.

  • Conducting thorough analyses to prevent recurring issues.

  • Strong analytical skills required for resolving technical issues efficiently.

  • Providing technical support via remote tools.

  • Creating and maintaining detailed documentation for processes and solutions.

  • Efficiently managing time to handle multiple tasks and projects.

  • Proficient in using spreadsheets and word processing software, such as Microsoft Excel and Microsoft Word& Microsoft Teams.


Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.


What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.