Quality Assurance Analyst L1

2 days ago

Hyderabad, Telangana, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description

Job Title: Quality Assurance Analyst L1

Req Id: 102996

City: Hyderabad

State/Province: Telangana

Posting Start Date: 10/13/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at

Job Description:

Job Description

Role Purpose

The purpose of this role is to conduct audits to ensure quality compliance within the account.

͏

Do

  • Conduct process quality audits as per plan
  • Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
  • For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
  • Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
  • Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
  • Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.
͏

Deliver

No.

Performance Parameter

Measure

1.

Audit

Adherence to the calendar; audit targets

Compliance % as per audit reports – zero misses

2.

Process Compliance

Case targets – 2 hours/ week logged to be updated with the process

͏
͏

Mandatory Skills: QAAS(Advisory Services) .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

  • Quality Assurance Analyst

    1 week ago

    Hyderabad, Telangana, India IntouchCX Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    About the JobWere changing the way people think about customer service, and we need your helpWere looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts.As Quality Assurance Analyst, You...

  • Quality Assurance Analyst

    1 week ago

    Hyderabad, Telangana, India Talentgigs Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Role: QA AnalystExperience: 3-5 yearsLocation: HYD (WFO)Timings: 2-11Pm.JD:Position Value Proposition the QA Analyst is responsible for the execution, support, and continuous improvement of quality assurance processes within the DevSecOps department. This role focuses on test planning, code quality enforcement, vulnerability scanning, and release readiness,...

  • Quality Analyst

    2 weeks ago

    Hyderabad, Telangana, India KPN Fresh Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionKPN Fresh, originally known as Kovai Pazhamudir Nilayam, is a leading retailer established in 1965. As the largest retailer of fruits and vegetables in Tamil Nadu, we strive to provide the best quality products along with groceries. At KPN Fresh, we are committed to meeting all your daily necessities with our extensive range of fresh...

  • ServiceDesk Analyst L1

    2 weeks ago

    Hyderabad, Telangana, India algoleap Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description – ServiceDesk Analyst (5+ Years Experience)We are looking for an experienced ServiceDesk Analyst with 5+ years of expertise in IT support and customer service. The ideal candidate will deliver high-quality technical support, ensure SLA adherence, and drive service excellence across multiple channels.Key ResponsibilitiesProvide L1/L2 support...

  • Quality Assurance Analyst

    2 weeks ago

    Hyderabad, Telangana, India ConvergeOne Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    C1 Company OverviewC1: 1 Contact, 1 Connection, 1 ChoiceC1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with...

  • Associate Quality Assurance

    7 days ago

    Hyderabad, Telangana, India Thomson Reuters Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Join our team as an Associate Quality Assurance & E-file Analyst, where you'll play a crucial role in ensuring the quality and performance of our tax-related products. You'll leverage your expertise in accounting and tax preparation, along with your analytical skills, to evaluate product designs and processes from a customer-centric perspective, while...

  • GIS Engineer

    1 week ago

    Hyderabad, Telangana, India L1 Technologies Solutions Full time ₹ 1,68,000 per year

    Hiring Now: GIS Engineers (Full-Time)Company: L1 Technologies Solutions Pvt. Ltd.Location: Rajnagar Colony, Uppal, Hyderabad 500039Position: GIS EngineerJob Type: Full-TimeSalary: 14,000 per monthExperience: 0-1 year (Freshers welcome)Education: Diploma / Graduate / Postgraduate in Computer TechnologyKey Responsibilities:Handle mapping requests and perform...

  • Quality Assurance Analyst, Associate

    1 week ago

    Hyderabad, Telangana, India Infor Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    General informationCountryIndiaStateTelanganaCityHyderabadJob ID45922DepartmentDevelopmentExperience LevelASSOCIATEEmployment StatusFULL_TIMEWorkplace TypeHybridDescription & RequirementsJob Description:The Associate Quality Assurance (QA) Analyst will be an integral part of the Cloud suite product development at Infor and will be responsible for ensuring...

  • Quality Assurance Analyst

    1 week ago

    Hyderabad, Telangana, India Bizacuity Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the Role : We are seeking a skilled QA Analyst with hands-on experience in nCino, Salesforce, and preferably Mambu, to support our evolving lending technology landscape. The ideal candidate will take ownership of the quality assurance and testing processes across both platforms, ensuring enhancements, integrations, and transformations are delivered...

  • Quality Assurance Manager

    1 week ago

    Hyderabad, Telangana, India Tide Platform Private Limited Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Manager, Quality Assurance, UK ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is...