Quality Assurance Analyst

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is C1.

ConvergeOne is seeking a Quality Assurance (QA) Analyst to assist the IT department with a wide range of projects related our internal business applications. In this role the QA Analyst will apply a thorough understanding of SDLC lifecycle and testing methodologies to create and maintain detailed test plans and test cases, execute tests to ensure development satisfies all requirements and identify any bugs. In addition to planning and execution they will lead the QA effort for a given application or work stream during a development cycle, identifying and engaging subject matter experts as necessary to ensure applications have minimal defects while adhering to company standards.

• College diploma or university degree in software engineering, computer science, or business administration or equivalent work experience
• 1+ years of proven software testing experience
• Experience within the Agile Methodology
• Deep understanding of the software development and QA life cycle processes (including test planning, test case design, execution, defect tracking and reporting)
• Quick learner and self-starter who requires minimal supervision to excel in a dynamic environment
• Prior experience driving issue resolutions with development
• Analyze data to identify areas for improvement in the quality system.
• Excellent written and verbal communication skills interact across all levels from junior members to senior management

Desired/Preferred Qualifications

• Knowledge with analytical tools, root cause analysis, or corrective/preventative action
• Excellent listening, presentation, and interpersonal skills
• Ability to communicate ideas in both technical and laymen's terms
• Able to prioritize and execute tasks in a high-pressure environment
• Ability to be self-motivating and work independently
• Experience working in a team-oriented, collaborative environment
• Intermediate to advanced knowledge of Microsoft Office application tools: Outlook, Word, Excel, PowerPoint.

• Interfaces with day to day operations of the Project Management Organization (PMO) and Development teams
• Collaborates with Business Analysts and subject matter experts to define test objectives and standards by studying software requirements and hands on analysis of applications
• Analyzes Functional Requirements Documents to create detailed suite of test plans, test cases, and test scripts for ConvergeOne's business applications ensuring test cases tie back to individual requirements
• Leads QA effort during deployments for assigned applications including coordination of cross functional resources as necessary
• Provides recommendations on areas for test case automation
• Executes test cases and analyze results
• Identifies, records, documents, and tracks code bugs as they arise and perform thorough regression testing when the have been resolved
• Investigates and identifes any defect patterns and escalate to project team
• Conducts post-release/ post-implementation testing
• Collaborates with cross-functional teams to ensure quality throughout the software development lifecycle
• Participates in daily SCRUM meeting to report defect and test execution status to Senior Leadership Team
• Champions the adoption of the QA testing methodology across the functional IT team
• Communicates within the team on challenges and escalate where necessary