Spe-cx-multi Channel Helpdesk

5 days ago

Hyderabad Telangana, India Cognizant Full time

**Job Summary**

Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in customer experience to provide top-notch support across various communication channels. With a focus on delivering exceptional service you will play a crucial role in enhancing customer satisfaction and ensuring seamless interactions. This hybrid role offers the flexibility of rotational shifts allowing you to balance work and personal commitments effectively.

**Responsibilities**
- Collaborate with team members to address complex customer inquiries and provide timely solutions.
- Utilize strong English communication skills to effectively interact with customers and understand their needs.
- Maintain accurate records of customer interactions and transactions to ensure data integrity and service quality.
- Monitor and respond to customer feedback to continuously improve service delivery and customer experience.
- Implement best practices in customer service to enhance the efficiency and effectiveness of the helpdesk operations.
- Assist in developing and updating helpdesk documentation and training materials to support team knowledge sharing.
- Participate in regular team meetings and training sessions to stay updated on product knowledge and service protocols.
- Analyze customer issues to identify trends and recommend improvements to prevent future occurrences.
- Ensure adherence to company policies and procedures while handling customer interactions.
- Support the implementation of new tools and technologies to enhance helpdesk capabilities and customer service.
- Contribute to the achievement of team goals and objectives by actively participating in team initiatives.
- Maintain a positive and professional demeanor while handling customer inquiries and resolving issues.

**Qualifications**
- Demonstrate proficiency in English communication both verbal and written to effectively support customer interactions.
- Possess strong problem-solving skills to address customer issues and provide effective solutions.
- Exhibit excellent organizational skills to manage multiple tasks and prioritize customer requests efficiently.
- Show adaptability to work in a hybrid model with rotational shifts ensuring flexibility in work schedule.
- Display a customer-centric mindset with a focus on delivering high-quality service and enhancing customer satisfaction.
- Have experience in using helpdesk software and tools to manage customer interactions and track issues.
- Demonstrate the ability to work collaboratively in a team environment to achieve common goals.

**Certifications Required**

N\A

  • SPE-CX-Multi Channel Helpdesk

    1 week ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job SummaryJoin our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in customer experience to provide top-notch support across various communication channels. With a focus on delivering exceptional service you will play a crucial role in enhancing customer satisfaction and ensuring seamless interactions. This hybrid...

  • Pe-cx-multi Channel Helpdesk

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Full time

    **Job Summary** Join our dynamic team as a Multi Channel Helpdesk professional where you will be responsible for providing exceptional customer support across various channels. With a focus on technical expertise in MS Excel you will assist in optimizing customer interactions and enhancing satisfaction. This role offers rotational shifts and requires...

  • TL-CX-Multi Channel Helpdesk

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description for Team LeaderJob Title: Team LeaderReporting to: Team Manager/Delivery Manager, OperationsObjectivesThe Team Leader's objective is to actively lead and motivate a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team Manager/Delivery Manager,...

  • TL-CX-Multi Channel Helpdesk

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Description For Team LeaderJob Title:Team LeaderReporting to: Team Manager/Delivery Manager, OperationsObjectivesThe Team Leader's objective is to actively lead and motivate a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team Manager/Delivery Manager,...

  • Process Lead – Helpdesk Experience

    6 days ago

    Hyderabad, Telangana, India Dr Reddys Laboratories Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Process Lead – Helpdesk Experience Company Description Dr. Reddy's Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can't Wait. We...

  • Process Lead – Helpdesk Experience

    5 days ago

    Hyderabad, Telangana, India Dr. Reddy's Laboratories Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Dr. Reddy's Laboratories Ltd.is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines becauseGood Health Can't Wait.We started in 1984 with a modest investment, 20 employees and a bold...

  • Process Lead – Helpdesk Experience

    7 days ago

    Hyderabad, Telangana, India Dr Reddy's Laboratories Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Company Description Dr. Reddy's Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can't Wait.We started in 1984 with a modest investment, 20...

  • Helpdesk Executive

    1 week ago

    Hyderabad, Telangana, India JLL Full time

    JLL supports the Whole You, personally and professionally. JLL supports the Whole You, personally and professionally. **What this job involves**: **What your day-to-day will look like**: **Issue Resolution**: Handle and resolve customer complaints or escalations in a professional and timely manner. **Collaboration**: Work with internal teams to resolve...

  • Principal Consultant

    3 weeks ago

    Hyderabad, Telangana, India GENPACT Full time

    Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale...

  • Helpdesk Agent

    5 days ago

    Hyderabad, Telangana, India JLL Full time

    JLL supports the Whole You, personally and professionally. JLL supports the Whole You, personally and professionally. **What your day-to-day will look like**: **Issue Resolution**: Handle and resolve customer complaints or escalations in a professional and timely manner. **Collaboration**: Work with internal teams to resolve issues and ensure customer needs...