PE-CX-Multi Channel Helpdesk
3 weeks ago
Job Description Job Summary Join our dynamic team as a Multi Channel Helpdesk Specialist where you will play a pivotal role in enhancing customer experience through efficient support across various channels. With a focus on ISV and Hi-Tech domains you will utilize your Advanced Excel skills to analyze data and improve service delivery. This hybrid role offers rotational shifts providing flexibility and exposure to diverse challenges. Responsibilities - Provide exceptional support to customers across multiple channels ensuring timely resolution of inquiries and issues. - Utilize Advanced Excel to analyze and interpret data driving improvements in service delivery and customer satisfaction. - Collaborate with cross-functional teams to identify and implement process enhancements contributing to overall efficiency. - Maintain accurate records of customer interactions ensuring data integrity and accessibility for future reference. - Monitor and report on key performance indicators using insights to inform strategic decision-making. - Assist in the development and implementation of training materials enhancing team knowledge and capabilities. - Engage with customers to gather feedback using insights to inform product and service improvements. - Support the integration of new technologies and tools enhancing the helpdesks capabilities and efficiency. - Participate in regular team meetings sharing insights and contributing to a culture of continuous improvement. - Adapt to rotational shifts demonstrating flexibility and commitment to meeting customer needs. - Ensure compliance with company policies and industry regulations maintaining high standards of service delivery. - Contribute to the development of best practices sharing knowledge and expertise with colleagues. - Foster a positive and collaborative work environment supporting team goals and objectives. Qualifications - Possess strong proficiency in Advanced Excel enabling effective data analysis and reporting. - Demonstrate understanding of ISV and Hi-Tech domains applying knowledge to enhance customer support. - Exhibit excellent communication skills facilitating clear and effective interactions with customers and colleagues. - Show adaptability and resilience thriving in a dynamic and fast-paced environment. - Display strong problem-solving abilities identifying and resolving issues efficiently. - Have a customer-centric mindset prioritizing customer satisfaction and service excellence.
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PE-CX-Multi Channel Helpdesk
3 weeks ago
Hyderabad, India Cognizant Full timeJob Description Job Summary Join our dynamic team as a Multi Channel Helpdesk Specialist where you will be at the forefront of providing exceptional customer support in the Hi-Tech industry. With a hybrid work model and day shifts you will leverage your English speaking skills to assist clients effectively. This role offers an opportunity to grow your career...
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SPE-CX-Multi Channel Helpdesk
2 weeks ago
Hyderabad, India Cognizant Full timeJob Description Job Summary Join our team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in English communication and Hi-Tech domain knowledge to provide exceptional customer support. With a hybrid work model and day shifts you will play a crucial role in enhancing customer satisfaction and driving operational efficiency. Your...
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Spe-cx-multi Channel Helpdesk
3 days ago
Hyderabad, Telangana, India Cognizant Full time**Job Summary** Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in customer experience to provide top-notch support across various communication channels. With a focus on delivering exceptional service you will play a crucial role in enhancing customer satisfaction and ensuring seamless interactions. This...
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Spe-cx-multi Channel Helpdesk
5 days ago
Hyderabad, Telangana, India Cognizant Full time**Job Summary** **Responsibilities** - Provide exceptional support across multiple channels to ensure seamless customer experiences. - Utilize MS Excel to analyze data and generate insightful reports that drive decision-making. - Collaborate with cross-functional teams to enhance the effectiveness of display advertising campaigns. - Monitor and respond to...
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Spe-cx-multi Channel Helpdesk
1 week ago
Hyderabad, Telangana, India Cognizant Full time**Job Summary** **Responsibilities** - Provide comprehensive support to customers through various communication channels ensuring timely and effective resolution of inquiries. - Utilize expertise in the ISV domain to address specific customer needs and enhance their experience with our services. - Collaborate with cross-functional teams to gather necessary...
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Technical Support Executive
2 weeks ago
Bengaluru, India Kapture CX Full timeJob Description Company Overview Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that's more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be...
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Lead - Channel Sales
3 days ago
Bengaluru, India Freshworks Full timeJob Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business...
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Helpdesk Technician L1(Mac Support)
3 weeks ago
Bangalore India EOS IT Company Full timeWHO WE ARE:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
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Helpdesk Technician L1(Mac Support)
2 weeks ago
Bengaluru, India EOS IT Solutions Full timeJob Description WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business...
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CX Strategy
3 weeks ago
Gurugram, Gurugram, India frog Full timeJob Description As the digital innovation, consulting, and transformation brand of the Capgemini Group, Capgemini Invent helps CxOs envision and build what's next for their organizations. Located in more than 30 offices worldwide and 37 creative studios around the world, its 10,000+ strong team member combines strategy, technology, data science, and creative...
