SPE-CX-Multi Channel Helpdesk
2 weeks ago
Job Description Job Summary Join our team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in English communication and Hi-Tech domain knowledge to provide exceptional customer support. With a hybrid work model and day shifts you will play a crucial role in enhancing customer satisfaction and driving operational efficiency. Your contributions will directly impact our companys success and customer loyalty. Responsibilities - Provide comprehensive support to customers through multiple channels ensuring timely and effective resolution of inquiries and issues. - Utilize your strong English communication skills to engage with customers and deliver clear and concise information. - Collaborate with cross-functional teams to address complex technical problems and enhance customer experience. - Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality. - Analyze customer feedback to identify trends and recommend improvements to service delivery. - Assist in the development and implementation of helpdesk policies and procedures to optimize efficiency. - Monitor helpdesk performance metrics and prepare reports to inform management decisions. - Stay updated with the latest industry trends and technologies to provide informed support and recommendations. - Conduct training sessions for new team members sharing best practices and knowledge. - Ensure compliance with company standards and regulations in all customer interactions. - Contribute to the continuous improvement of helpdesk operations by suggesting innovative solutions. - Foster a positive and collaborative team environment to achieve common goals. - Support the companys mission by delivering exceptional service that enhances customer satisfaction and loyalty. Qualifications - Possess a minimum of 2 years of experience in a customer support role within the Hi-Tech industry. - Demonstrate proficiency in English communication both verbal and written to effectively interact with customers. - Exhibit strong problem-solving skills and the ability to work independently in a fast-paced environment. - Show familiarity with helpdesk software and tools to efficiently manage customer inquiries. - Display excellent organizational skills and attention to detail in maintaining accurate records. - Have a customer-centric mindset with a focus on delivering high-quality service. - Be adaptable to changing priorities and able to handle multiple tasks simultaneously.
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Spe-cx-multi Channel Helpdesk
3 days ago
Hyderabad, Telangana, India Cognizant Full time**Job Summary** Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in customer experience to provide top-notch support across various communication channels. With a focus on delivering exceptional service you will play a crucial role in enhancing customer satisfaction and ensuring seamless interactions. This...
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Spe-cx-multi Channel Helpdesk
4 days ago
Hyderabad, Telangana, India Cognizant Full time**Job Summary** **Responsibilities** - Provide exceptional support across multiple channels to ensure seamless customer experiences. - Utilize MS Excel to analyze data and generate insightful reports that drive decision-making. - Collaborate with cross-functional teams to enhance the effectiveness of display advertising campaigns. - Monitor and respond to...
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Spe-cx-multi Channel Helpdesk
1 week ago
Hyderabad, Telangana, India Cognizant Full time**Job Summary** **Responsibilities** - Provide comprehensive support to customers through various communication channels ensuring timely and effective resolution of inquiries. - Utilize expertise in the ISV domain to address specific customer needs and enhance their experience with our services. - Collaborate with cross-functional teams to gather necessary...
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PE-CX-Multi Channel Helpdesk
3 weeks ago
Hyderabad, India Cognizant Full timeJob Description Job Summary Join our dynamic team as a Multi Channel Helpdesk Specialist where you will be at the forefront of providing exceptional customer support in the Hi-Tech industry. With a hybrid work model and day shifts you will leverage your English speaking skills to assist clients effectively. This role offers an opportunity to grow your career...
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PE-CX-Multi Channel Helpdesk
3 weeks ago
Hyderabad, India Cognizant Full timeJob Description Job Summary Join our dynamic team as a Multi Channel Helpdesk Specialist where you will play a pivotal role in enhancing customer experience through efficient support across various channels. With a focus on ISV and Hi-Tech domains you will utilize your Advanced Excel skills to analyze data and improve service delivery. This hybrid role...
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Technical Support Executive
2 weeks ago
Bengaluru, India Kapture CX Full timeJob Description Company Overview Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that's more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be...
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SPE-Sales Compensation
3 weeks ago
Bengaluru, India Cognizant Full timeJob Description Sales compensation or Incentive compensation or Commission Analyst. Designation: Sales Compensation Analyst (SPE) Reporting Manager: Sales Compensation Lead (TL) Location: Bangalore, India Work Mode: Work from Office Shift: Rotational(75% of Night shift) Shift will be for a certain period. As a Global Sales Compensation Analyst, you will be...
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Lead - Channel Sales
3 days ago
Bengaluru, India Freshworks Full timeJob Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business...
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Helpdesk Technician L1(Mac Support)
3 weeks ago
Bangalore India EOS IT Company Full timeWHO WE ARE:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
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Helpdesk Technician L1(Mac Support)
2 weeks ago
Bengaluru, India EOS IT Solutions Full timeJob Description WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business...
