[15h Left] SPE-CX-Multi Channel Helpdesk

2 weeks ago

Hyderabad India Cognizant Full time

Job Description Job Summary Join our team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in English communication and Hi-Tech domain knowledge to provide exceptional customer support. With a hybrid work model and day shifts you will play a crucial role in enhancing customer satisfaction and driving operational efficiency. Your contributions will directly impact our companys success and customer loyalty. Responsibilities - Provide comprehensive support to customers through multiple channels ensuring timely and effective resolution of inquiries and issues. - Utilize your strong English communication skills to engage with customers and deliver clear and concise information. - Collaborate with cross-functional teams to address complex technical problems and enhance customer experience. - Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality. - Analyze customer feedback to identify trends and recommend improvements to service delivery. - Assist in the development and implementation of helpdesk policies and procedures to optimize efficiency. - Monitor helpdesk performance metrics and prepare reports to inform management decisions. - Stay updated with the latest industry trends and technologies to provide informed support and recommendations. - Conduct training sessions for new team members sharing best practices and knowledge. - Ensure compliance with company standards and regulations in all customer interactions. - Contribute to the continuous improvement of helpdesk operations by suggesting innovative solutions. - Foster a positive and collaborative team environment to achieve common goals. - Support the companys mission by delivering exceptional service that enhances customer satisfaction and loyalty. Qualifications - Possess a minimum of 2 years of experience in a customer support role within the Hi-Tech industry. - Demonstrate proficiency in English communication both verbal and written to effectively interact with customers. - Exhibit strong problem-solving skills and the ability to work independently in a fast-paced environment. - Show familiarity with helpdesk software and tools to efficiently manage customer inquiries. - Display excellent organizational skills and attention to detail in maintaining accurate records. - Have a customer-centric mindset with a focus on delivering high-quality service. - Be adaptable to changing priorities and able to handle multiple tasks simultaneously.

  • SPE-CX-Multi Channel Helpdesk

    4 days ago

    Hyderabad, India Cognizant Full time

    Job Description Job Summary The SPE-CX-Multi Channel Helpdesk role is designed for professionals with 3 to 5 years of experience in providing exceptional customer support across multiple channels. The candidate will leverage their expertise in the ISV domain and proficiency in English to ensure seamless communication and resolution of customer inquiries....

  • Spe-cx-multi Channel Helpdesk

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Full time

    **Job Summary** **Responsibilities** - Provide exceptional customer service across multiple channels ensuring prompt and accurate resolution of inquiries. - Utilize strong English communication skills to effectively interact with customers and understand their needs. - Collaborate with team members to identify and implement process improvements that enhance...

  • Spe-cx-multi Channel Helpdesk

    3 days ago

    Hyderabad, Telangana, India Cognizant Full time

    **Job Summary** **Responsibilities** - Provide comprehensive support to customers through various communication channels ensuring timely and effective resolution of inquiries. - Utilize expertise in the ISV domain to address specific customer needs and enhance their experience with our services. - Collaborate with cross-functional teams to gather necessary...

  • Pe-cx-multi Channel Helpdesk

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Full time

    **Job Summary** Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in Advanced Excel and English communication to enhance customer experiences. With a focus on the online and hi-tech domains you will play a crucial role in resolving customer inquiries efficiently. This hybrid role offers rotational shifts...

  • Pe-cx-multi Channel Helpdesk

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Full time

    **Job Summary** **Responsibilities** - Provide outstanding customer support through multiple communication channels ensuring timely and effective resolution of inquiries and issues. - Utilize MS Excel to analyze and report on customer interactions identifying trends and areas for improvement. - Assist in the management of search campaigns leveraging your...

  • SME-CX-Multi Channel Helpdesk

    2 weeks ago

    Gurugram, India Cognizant Full time

    Job Description Job Summary Manage and lead a team of 15-25 agents Excellent verbal and written communication skills Solid computing skills and well versed with Excel and PowerPoint Responsibilities Multi-tasking ability and attention to details Team management experience with proven track record of upskilling of agents Well versed with deepdive and RCA...

  • [15h Left] Program Manager

    3 weeks ago

    Bengaluru, India Kapture CX Full time

    Job Description About Company : Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that's more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be...

  • TL-CX-Multi Channel Helpdesk

    1 week ago

    Hyderabad, Telangana, India Cognizant Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Description For Team LeaderJob Title:Team LeaderReporting to: Team Manager/Delivery Manager, OperationsObjectivesThe Team Leader's objective is to actively lead and motivate a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team Manager/Delivery Manager,...

  • TL-CX-Multi Channel Helpdesk

    1 week ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description for Team LeaderJob Title: Team LeaderReporting to: Team Manager/Delivery Manager, OperationsObjectivesThe Team Leader's objective is to actively lead and motivate a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team Manager/Delivery Manager,...

  • 15h Left: IT Helpdesk Executive

    3 weeks ago

    Hyderabad, Bengaluru, Pune, India Ghrs Training Full time

    Job Description Ghrs Training is looking for an IT Helpdesk Executive to provide essential technical support in an international voice environment. If you're a graduate with experience in technical support and a good grasp of Microsoft tools, this role is for you! Key Responsibilities: - Provide first-line technical support to international users via phone,...