Team Lead

2 weeks ago

Hyderabad, India Sakon Full time

Job description Leadership and Supervision - Lead, mentor, and motivate the Helpdesk team to achieve high performance and maintain a positive work environment. - Conduct regular one-on-one meetings, performance reviews, and team meetings to address issues and provide feedback. - Assist in the recruitment, training, and onboarding of new Helpdesk staff. Operational Oversight & Customer support - Monitor daily Helpdesk operations, including ticket resolution times, service levels, and customer satisfaction metrics. - Ensure that support requests are logged, prioritized, and resolved in a timely and effective manner. o Implement and enforce HelpDesk procedures and best practices to improve efficiency and service quality. - Handle escalated support requests and complex issues that require advanced technical knowledge or exceptional customer service skills. o Attending client meetings and sharing insights to improve overall performance - Process Improvement: o Analyze HelpDesk performance data to identify trends, areas for improvement, and opportunities for process optimization o Develop and implement strategies to enhance HelpDesk operations, including the creation of knowledge base articles and self-help resources. Technical Support - Maintain up-to-date knowledge of company systems, software, and Mobile devices to provide accurate and timely support. - Troubleshoot and resolve technical issues related to Mobile Device, software, network connectivity, and ticketing systems. Qualifications - Bachelors degree or a related field (or equivalent work experience). - Proven experience in a HelpDesk or technical support role, with at least 2-4 years in a supervisory or team lead position. - Strong technical knowledge, with experience in troubleshooting and problem-solving. - Excellent leadership, communication, and interpersonal skills. - Demonstrated ability to manage multiple tasks and priorities in a fast-paced environment. - Proficiency with HelpDesk ticketing systems . Working Conditions - Full-time position, with 24/7 shift - Occasional after-hours support or on-call duties may be required

  • Team Pumpkin

    4 weeks ago

    Hyderabad, India Team Pumpkin Full time

    Location: Gachibowli.Role Overview:An Engagement Leader with10to13 years of experience would oversee a wide variety of marketing activities, focusing on optimizing customer engagement and driving business results.This role requires a strategic thinker with hands-on experience in performance marketing, content creation, and data-driven Marketing:- Develop,...

  • Team lead

    3 days ago

    Hyderabad, Telangana, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a skilled Team Lead to join our team in the Domestic sector. The ideal candidate will have a strong background in CRM/IT Enabled Services/BPO and excellent leadership skills.Roles and ResponsibilityManage and lead a team of professionals to achieve business objectives.Develop and implement strategies to improve team performance and...

  • Team Lead

    6 days ago

    Hyderabad, Telangana, India Paytm Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Team Lead - Field Sales ( Merchant Lending)About UsPaytm is India's leading mobile payments and financial services platform. As the pioneer of mobile QR payments, we empower millions of merchants and consumers to transact digitally. Our mission is to bring half a billion Indians into the mainstream economy using innovative technology. About the team: EDC...

  • Team Lead

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title:Team Lead Digital Marketing Operations (Advertising Process)Job Location:HyderabadWe are looking for an experienced Team Lead to manage a digital advertising support process for an international client. The ideal candidate should have a strong background in digital marketing operations, online advertising, and people management.Key...

  • Team Lead

    6 days ago

    Hyderabad, India Firstsource Full time

    Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...

  • Team Lead

    1 week ago

    Hyderabad, India HCLTech Full time

    HCLTech Hiring | Hyderabad | QAs & TLs For Billing Support 3 - 6 years Salary -Not Disclosed Location :Hyderabad Time and Venue 22nd September - 24 September , 11.00 AM - 3.00 PM HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana Contact - Aman / Shivangi / Somina Job description Essential...

  • Team Lead

    1 week ago

    Hyderabad, Telangana, India Eclat Health Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Hello,Greetings from Eclat Health We have urgent requirement for Team Lead AR Billing.Job DescriptionWe are seeking a Team Lead AR Billing to join our growing Revenue Cycle Management (RCM) team. The ideal candidate should have in-depth knowledge of AR processes, US healthcare billing, denial management, and insurance follow-up. You will be responsible for...

  • Team Lead

    1 week ago

    Hyderabad, Telangana, India Cotiviti Full time ₹ 96,000 - ₹ 2,40,000 per year

    Job Title: Team Lead - Medical Coding (IP DRG)Location: HyderabadJob Type: Full Time | Work from OfficeShift: Rotational Shifts (Including Night)Candidate Requirements:Education: Any Graduate / Post GraduateExperience:Minimum 2 years of experience as Team Lead (on papers) MandatoryStrong background in IP DRG medical codingCertifications: CCS or CIC...

  • Team Lead

    1 week ago

    Hyderabad, Telangana, India Venpa Staffing Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Hello connectionsWe are Hiring for Job Title: Team lead- Income processing.NOTE: TEAM LEAD EXPERIENCE ON PAPERLocation : HYDERABADMode: Work from OfficeShift- US SHIFTRole & responsibilities We are looking for a Team Lead Income Processing to manage day-to-day operations, ensure accuracy in processing income data, and lead a team to achieve SLA and...

  • Team lead

    3 weeks ago

    Hyderabad, India HCLTech Full time

    HCLTech Hiring | Hyderabad | QAs & TLs For Billing Support3 - 6 yearsSalary -Not DisclosedLocation : HyderabadTime and Venue22nd September - 24 September , 11.00 AM - 3.00 PMHCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana Contact - Aman / Shivangi / SominaJob descriptionEssential Duties...