Team Lead

4 weeks ago

Hyderabad, India HCLTech Full time

HCLTech Hiring | Hyderabad | QAs & TLs For Billing Support 3 - 6 years Salary -Not Disclosed Location :Hyderabad Time and Venue 22nd September - 24 September , 11.00 AM - 3.00 PM HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana Contact - Aman / Shivangi / Somina Job description Essential Duties and Responsibilities (For Team Lead Role) The Billing Lead will be the first escalation point for billing and transactional questions from the production staff. The Billing Lead should be able to resolve the majority of these issues independently The Billing Lead will work closing with the Back Office Manager in deciding which issues are escalated back to the Performance Improvement Team The Billing Lead should be able to perform all function under his or her leadership (EMF cases, Bill Audit, Rate calculation) Essential Duties and Responsibilities (For Quality Analyst Role) Responsible for monitoring billing processes to ensure accuracy and compliance. Conduct audits of billing transactions to identify errors and inconsistencies. Improve billing workflows to enhance customer satisfaction and operational efficiency. Review billing data and documentation for completeness and correctness. Collaborate with cross-functional teams to resolve issues and implement quality improvements. Ensure billing practices align with company standards and regulatory requirements. Desired Skills & Qualifications: Excellent written and verbal communication skills. Must be a Graduate / Postgraduate. 3-5 years of experience in Team Leader or Quality assurance or relevant. Note: Please do not carry any laptop, pen drive, or external storage devices. Interested candidates can walk-in directly. Role: Quality Analyst Industry Type: IT Services & Consulting Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Team Handling Quality Analyst Team Leader Call Audit Leadership QC Tools Coaching 7Qc Shrinkage Call Monitoring Call Quality Quality Monitoring Feedback Call CalibrationPeople Management Skills KRA CSAT Walk-in Interview Details: Venue: HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana Timings: 11:00 AM - 3:00 PM Contact Person: Shivangi Sharma, Aman Chhabra & Somina Adlakha Carry: 2 Updated Resume, 1 Valid ID Proof with Xerox copy, 1 PP size photo

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