Helpdesk Site Engineer

4 days ago

Hyderabad, Telangana, India Star Health Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary:

The Helpdesk Site Engineer is responsible for providing technical support and assistance to users both on-site and remotely. This role involves diagnosing and troubleshooting hardware and software issues, managing network configurations, and ensuring the smooth operation of IT systems.

Role & responsibilities

  • Provide technical support for hardware, software, and network issues.
  • Diagnose and resolve technical problems related to desktops, laptops, printers, and other peripherals.
  • Configure and install IT hardware and software, including operating systems and applications.
  • Manage and support network infrastructure
  • Document and track issues using a ticketing system, ensuring timely resolution.
  • Collaborate with other IT team members to resolve complex issues.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving.
  • Ready to travel and support branch office within the city.
  • Knowledge in Zscaler, MDM, & Windows Patching

Qualifications:

  • Bachelors degree, experience in Information Technology, or a related field.
  • Experience as a Helpdesk Engineer or in a similar technical support role.
  • Knowledge of Windows and operating systems.
  • Familiarity with network protocols and configurations (TCP/IP, DNS, DHCP).
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.

Skills:

  • Proficiency in troubleshooting hardware and software issues.
  • Experience with remote desktop applications and helpdesk software.
  • Ability to explain technical concepts to non-technical users.
  • Excellent organizational and time-management skills.

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