Helpdesk Site Engineer
4 days ago
Job Summary:
The Helpdesk Site Engineer is responsible for providing technical support and assistance to users both on-site and remotely. This role involves diagnosing and troubleshooting hardware and software issues, managing network configurations, and ensuring the smooth operation of IT systems.
Role & responsibilities
- Provide technical support for hardware, software, and network issues.
- Diagnose and resolve technical problems related to desktops, laptops, printers, and other peripherals.
- Configure and install IT hardware and software, including operating systems and applications.
- Manage and support network infrastructure
- Document and track issues using a ticketing system, ensuring timely resolution.
- Collaborate with other IT team members to resolve complex issues.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Ready to travel and support branch office within the city.
- Knowledge in Zscaler, MDM, & Windows Patching
Qualifications:
- Bachelors degree, experience in Information Technology, or a related field.
- Experience as a Helpdesk Engineer or in a similar technical support role.
- Knowledge of Windows and operating systems.
- Familiarity with network protocols and configurations (TCP/IP, DNS, DHCP).
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
Skills:
- Proficiency in troubleshooting hardware and software issues.
- Experience with remote desktop applications and helpdesk software.
- Ability to explain technical concepts to non-technical users.
- Excellent organizational and time-management skills.
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