IT Helpdesk Engineer

3 days ago

Hyderabad, Telangana, India Envoy Global, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Envoy Global is seeking a proactive and tech-savvy Help-Desk Engineer to be the frontline hero of our IT support team. Based in our Hyderabad, India offices, this role is perfect for someone who thrives in fast-paced environments, enjoys solving problems, and values delivering exceptional user experiences. From troubleshooting devices and managing user accounts to supporting remote teams and maintaining system integrity, you'll play a critical role in keeping our operations smooth and secure.

As our IT Help-Desk Engineer, you will be required to:

  • Provide Tier 1 and II level support for laptops, desktops, cell phones, and other technical equipment in a professional and timely manner
  • Support On-Premise and fully remote users
  • Respond to help desk tickets and efficiently prioritize proper responses to solve technology-related issues to meet service level agreements (SLA)
  • Install, configure, and update software and operating systems on workstations and devices
  • Configure and troubleshoot computer, network, and software issues
  • Provide computer training for new hires
  • Provide end user training for new and upgraded applications
  • Participate in reoccurring status meetings with the Envoy Global helpdesk team
  • Write and update internal documentation as well as user training manuals
  • Maintain inventory of all equipment, software, and licenses

To apply for this role, you should possess the following skills, experience and qualifications:

  • Intermediate knowledge of Windows 10, Office 365 and desktop applications (Adobe, Anti-Virus, LogMeIn Rescue, TeamViewer)
  • Intermediate working knowledge of Active Directory and Azure Active Directory
  • CompTIA A , or Microsoft certifications
  • Working knowledge of DNS, DHCP, TCP/IP, VPN
  • Excellent communication skills as well as maintaining a customer-oriented focus
  • Associate's Degree in Computer Science or above
  • 2 years to 4 years of IT helpdesk experience, specifically in a Microsoft Windows environment

If you're organized, customer-focused, and ready to grow in a collaborative and evolving tech landscape—this is your opportunity to make an impact.

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