Help Desk Engineer

4 days ago


Hyderabad, Telangana, India Xemplar Insights Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Title:
Helpdesk Engineer

Location: Hyderabad

Mode of Work: Work from Office

Shift time:
IST 4:30 pm - 12:30am

Total experience: 1-3 years

Key Responsibilities:

· Provide first-level support for hardware, software, network, and system issues

· Troubleshoot and resolve basic technical problems or escalate as necessary

· Log and track issues using Jira

· Assist with setting up new user accounts

· Maintain accurate documentation of issues and resolutions

· Keep inventory of IT assets and assist in equipment management

· Provide fast, friendly, and efficient service

Qualifications & Experience:

· Basic understanding of Windows and macOS operating systems

· Familiarity with Microsoft 365, Outlook, Teams. Salesforce & Five9

· Customer service mindset with a calm and patient demeanor

· Familiarity with Jira is a plus

· Team-oriented with the ability to work independently when needed

· 1
–3 years of IT support
or help desk experience

· Certifications such as CompTIA A+, ITIL Foundation, or Microsoft

Certified: Modern Desktop Administrator Associate are a plus


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