Service Desk Agent

Service Desk Agent (24x7)Responsibilities:Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize, and prioritize incidents and service requests in the ITSM tools.Troubleshoot and resolve technical issues related to hardware, software, networks, and user accounts.Escalate complex or unresolved issues to...

About the JobThe Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require.The role is a combination of general management, service operations, and special projects. The Service Desk...

Job Title: Service Desk Dispatcher - Night Shift JobLocation:Hyderabad (WFO), preferred candidate must be from HyderabadJob Type: Full-timeWho We Are:Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature...

About the JobThe Assistant Manager, Global Service Desk (GSD) is a critical role at IntouchCX and is responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require. The role is a combination of general management, service operations and special projects.This person will wear...

2-5 years of experience in an IT support/help desk environment.Exposure to ticketing system ServiceNowMandatory experience in Call, Email and Chat service desk support.Log, categorize, & prioritize incidents and service requests in the ITSM tools.

Technical Associate– Workplace Services Service DeskTechnical Associate– Workplace Services Service Desk-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first...

About The RoleWe are seeking an Service Desk Analyst (L1 Desk) withminimum 2+ years of experience in an IT support/help desk environment.RequirementsExposure to a ticketing system for example ServiceNow and Remedy.Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize and prioritize incidents and service...

Role: Service Desk LeadJob Locations: HyderabadMode of Work: Work from officeYears of Exp :9+ yearsJob Summary:Qualifications:Education:Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience).Experience:Minimum of 8 years of experience in IT support or service desk roles, with at least 4 years in a...

Greetings from KVC CONSULTANTS LTDJob description:We Are Hiring For International Service Desk Role With Leading IT Company.(Immediate Joining ) Job Location: Hyderabad.Skill - Customer Support / Technical Support AdvocateEducation - Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer ScienceExperience YearsWork from office.5 Days working/Rotational shifts/Cabs...

Introduction:Prym Shared Services (PSS) India Private Limited, located in Hyderabad, Telangana, is looking for an IT Service Desk Analyst to be a part of their growing team. PSS belongs to the Prym Group, based in Germany since 1530, and having locations throughout the world.Job Summary:Job Title IT Service Desk AnalystLocation HyderabadCountry IndiaWork...