Service Desk Specialist

2 weeks ago

Hyderabad, Telangana, India Cognizant Full time ₹ 15,00,000 - ₹ 28,00,000 per year


• Manage and resolve incidents efficiently to ensure minimal disruption to business operations


• Provide expert support for service desk operations ensuring timely and effective resolution of user issues


• Utilize Service Now platform to track manage and report incidents and service requests


• Implement and maintain Windows-based systems to ensure optimal performance and security


• Oversee networking infrastructure to ensure reliable connectivity and data flow


• Deliver remote desktop support to users ensuring seamless access to necessary resources


• Collaborate with teams to enhance service delivery and optimize IT processes


• Analyze incident trends to identify areas for improvement and implement proactive measures


• Develop and maintain documentation for IT processes and procedures


• Ensure compliance with industry standards and best practices in cards and payments domain


• Provide training and guidance to users on IT systems and tools


• Monitor system performance and implement necessary upgrades and patches


• Support hybrid work model by ensuring secure and efficient remote access solutions. Qualifications


•
• Possess strong expertise in incident management and service desk operations


• Demonstrate proficiency in Service Now platform for managing IT services


• Have solid experience with Windows systems and networking infrastructure


• Exhibit capability in remote desktop support and troubleshooting


• Show understanding of cards and payments domain and its IT requirements


• Display ability to work effectively in a hybrid work environment


• Bring excellent communication skills for user support and team collaboration.

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