Service Desk Lead

2 days ago


Hyderabad, Telangana, India Yitro Global Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role

: Service Desk Lead

Job Locations

: Hyderabad

Mode of Work

: Work from office

Years of Exp :

9+ years

Job Summary:

Qualifications:

Education:

  • Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience).

Experience:

  • Minimum of 8 years of experience in IT support or service desk roles, with at least 4 years in a supervisory or lead position.
  • Proven experience in managing and leading a team in a high-pressure environment, preferably within an enterprise setting.

Technical Skills:

  • Proficiency in IT service management tools (e.g., ServiceNow) and ticketing systems.
  • Strong understanding of ITIL framework, service desk operations, and best practices.
  • Experience with networking concepts, operating systems, and enterprise applications.
  • Knowledge in automation, preferably in Moveworks, and Nexxthink.

Communication Skills:

  • Excellent verbal and written communication skills, with the ability to convey complex technical information to non-technical users.
  • Strong interpersonal skills, fostering collaboration and building rapport with team members and users.

Leadership Skills:

  • Demonstrated leadership and management abilities, including experience in coaching, mentoring, and developing staff.
  • Ability to inspire and motivate a diverse team to achieve common goals.

Problem-Solving:

  • Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues.

Customer Service Orientation:

  • Commitment to delivering exceptional customer service and improving user experiences.

Certifications (Preferred):

  • ITIL Foundation or advanced certifications.
  • Relevant certifications in service desk management or technical support (e.g., CompTIA A+, Microsoft Certified Professional).

Interested candidates apply here or share your updated resume to


  • Service Desk Lead

    2 weeks ago


    Hyderabad, Telangana, India HTC Global Services Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role: Service Desk LeadLocation: Hyderabad, IndiaWork Mode: Work from Office 5 days a weekShift: 24x7 rotational support (including night shifts aligned to US hours)Experience Required: 5 – 8 years in IT Service Desk/Support, with at least 2 years in a Leadership or Supervisory roleEmployment Type: Full-timeAbout the RoleWe are seeking an experienced...


  • Hyderabad, Telangana, India Talent Corner Hr Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    The Team Manager position is responsible for leading the employees on the Service Desk team in support of Client engagements. The Team Manager is responsible for supervising employees and ensuring employees follow processes and procedures,


  • Hyderabad, Telangana, India Genpact Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Consultant - IT Service Desk Team Lead-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions...


  • Hyderabad, Telangana, India IntouchCX Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the JobThe Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require.The role is a combination of general management, service operations, and special projects. The Service Desk...


  • Hyderabad, Telangana, India Vialto Partners Full time ₹ 1,00,00,000 - ₹ 3,00,00,000 per year

    Company DescriptionVialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.Our teams help companies streamline and effectively manage their global mobility programs in a...


  • Hyderabad, Telangana, India HTC Global Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About The RoleWe are seeking an Service Desk Analyst (L1 Desk) withminimum 2+ years of experience in an IT support/help desk environment.RequirementsExposure to a ticketing system for example ServiceNow and Remedy.Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize and prioritize incidents and service...


  • Hyderabad, Telangana, India Base8 Full time US$ 60,000 - US$ 1,00,000 per year

    Job Title: Service Desk Dispatcher - Night Shift JobLocation:Hyderabad (WFO), preferred candidate must be from HyderabadJob Type: Full-timeWho We Are:Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature...


  • Hyderabad, Telangana, India NTT DATA Global Delivery Services Ltd Full time ₹ 1,20,000 - ₹ 7,20,000 per year

    Managed Services Client Service Desk Administrator Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can...


  • Hyderabad, Telangana, India Genpact Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Technical Associate– Workplace Services Service DeskTechnical Associate– Workplace Services Service Desk-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first...


  • Hyderabad, Telangana, India Prym Shared Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Introduction:Prym Shared Services (PSS) India Private Limited, located in Hyderabad, Telangana, is looking for an IT Service Desk Analyst to be a part of their growing team. PSS belongs to the Prym Group, based in Germany since 1530, and having locations throughout the world.Job Summary:Job Title IT Service Desk AnalystLocation HyderabadCountry IndiaWork...