Service Desk Lead

2 days ago

Hyderabad, Telangana, India Yitro Global Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role

: Service Desk Lead

Job Locations

: Hyderabad

Mode of Work

: Work from office

Years of Exp :

9+ years

Job Summary:

Qualifications:

Education:

  • Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience).

Experience:

  • Minimum of 8 years of experience in IT support or service desk roles, with at least 4 years in a supervisory or lead position.
  • Proven experience in managing and leading a team in a high-pressure environment, preferably within an enterprise setting.

Technical Skills:

  • Proficiency in IT service management tools (e.g., ServiceNow) and ticketing systems.
  • Strong understanding of ITIL framework, service desk operations, and best practices.
  • Experience with networking concepts, operating systems, and enterprise applications.
  • Knowledge in automation, preferably in Moveworks, and Nexxthink.

Communication Skills:

  • Excellent verbal and written communication skills, with the ability to convey complex technical information to non-technical users.
  • Strong interpersonal skills, fostering collaboration and building rapport with team members and users.

Leadership Skills:

  • Demonstrated leadership and management abilities, including experience in coaching, mentoring, and developing staff.
  • Ability to inspire and motivate a diverse team to achieve common goals.

Problem-Solving:

  • Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues.

Customer Service Orientation:

  • Commitment to delivering exceptional customer service and improving user experiences.

Certifications (Preferred):

  • ITIL Foundation or advanced certifications.
  • Relevant certifications in service desk management or technical support (e.g., CompTIA A+, Microsoft Certified Professional).

Interested candidates apply here or share your updated resume to

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