Service Desk Manager

24 hours ago


Hyderabad, Telangana, India Talent Corner HR Services Pvt Ltd Full time ₹ 1,20,000 - ₹ 6,00,000 per year

Summary

As the Service Manager - Service Desk, you will act as the key technical contact for all Service Desk escalations and support delivery. You will be aligned with the client's Technology Infrastructure team - bringing values of excellence, accountability, and service-first thinking to the forefront.

Key Responsibilities

Serve as the subject matter expert and escalation point for all remote IT support activities involving Network, Audio-Visual (AV), Print services, and Telephony infrastructure.

Manage the lifecycle of service requests within SLA parameters, including documentation, tracking, escalation, and status updates.

Provide Tier 2 escalation support for Remote Building Technology issues.

Troubleshoot and resolve network issues (e.g. VLAN, SSID, IP allocation), AV hardware/software, and enterprise print systems like Everyone Print.

Collaborate closely with internal and external support teams to escalate issues as required, ensuring resolution within OLA/SLA timelines.

Support onboarding and integration of vendor teams to ensure a seamless support experience for end users.

Contribute to client-aligned IT projects and ensure successful execution as per scope and training.

Create, update, and maintain knowledge base articles, SOPs, and process documentation.

Who We're Looking For

Minimum of 3 years' experience in Service Desk or IT support leadership or equivalent, ideally in a global/multi-location environment.

Bachelor's degree in information technology, Computer Science, or related field.

Strong interpersonal, communication, and stakeholder management skills.

Comfortable working in dynamic, evolving environments with a proactive and analytical mindset.

Knowledge of ITIL processes and a commitment to high-quality service delivery.

Flexibility to work outside regular hours during planned maintenance, outages, or escalated incidents including weekends and holidays.

Preferred Experience and Certifications

Hands-on experience with network technologies and wireless vendors such as Cisco, Ruckus, or Mist.

Familiarity with network monitoring tools like Zabbix, SolarWinds, or LogicMonitor.

Exposure to automation tools and scripting is a plus.

Certifications preferred:

JunOS, Cisco IOS, or Ruckus product proficiency

ITIL Foundation v3 or v4

Valid Network Fundamentals certificate

Working knowledge of Salesforce and Jira



  • Hyderabad, Telangana, India IntouchCX Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the JobThe Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require.The role is a combination of general management, service operations, and special projects. The Service Desk...

  • Service Desk Manager

    24 hours ago


    Hyderabad, Telangana, India Talent Corner Hr Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    The Team Manager position is responsible for leading the employees on the Service Desk team in support of Client engagements. The Team Manager is responsible for supervising employees and ensuring employees follow processes and procedures,


  • Hyderabad, Telangana, India Imaging Endpoints Full time ₹ 8,00,000 - ₹ 18,00,000 per year

    SUMMARYImaging Endpoints (IE) is an Imaging Technology and Imaging Clinical Research Organization (iCRO). We are passionately focused on our vision to Connect Imaging to the CureTM. Everything we do is aligned with this singular purpose. We work every day excited to advance imaging science, technology, and services to bring curative technologies to...


  • Hyderabad, Telangana, India HTC Global Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About The RoleWe are seeking an Service Desk Analyst (L1 Desk) withminimum 2+ years of experience in an IT support/help desk environment.RequirementsExposure to a ticketing system for example ServiceNow and Remedy.Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize and prioritize incidents and service...


  • Hyderabad, Telangana, India Base8 Full time US$ 60,000 - US$ 1,00,000 per year

    Job Title: Service Desk Dispatcher - Night Shift JobLocation:Hyderabad (WFO), preferred candidate must be from HyderabadJob Type: Full-timeWho We Are:Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature...


  • Hyderabad, Telangana, India Cognizant Full time

    Responsibilities Manage and resolve incidents efficiently to ensure minimal disruption to business operations Provide expert support for service desk operations ensuring timely and effective resolution of user issues Utilize Service Now platform to track manage and report incidents and service requests Implement and maintain Windows-based systems to ensure...


  • Hyderabad, Telangana, India Cognizant Full time

    ResponsibilitiesManage and resolve incidents efficiently to ensure minimal disruption to business operationsProvide expert support for service desk operations ensuring timely and effective resolution of user issuesUtilize Service Now platform to track manage and report incidents and service requestsImplement and maintain Windows-based systems to ensure...

  • Service Desk Analyst

    2 weeks ago


    Hyderabad, Telangana, India Kiash Solution Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    2-5 years of experience in an IT support/help desk environment.Exposure to ticketing system ServiceNowMandatory experience in Call, Email and Chat service desk support.Log, categorize, & prioritize incidents and service requests in the ITSM tools.


  • Hyderabad, Telangana, India Diebold Nixdorf Full time

    Job Category Service Operations Expect more Connect more Be more at Diebold Nixdorf Our teams automate digitize and transform the way more than 75 million people around the globe bank and shop in this hyper-connected consumer-centric world Join us in connecting people to commerce in this vital rewarding role Provides leadership and oversight...

  • Service Desk Lead

    6 days ago


    Hyderabad, Telangana, India HTC Global Services Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role: Service Desk LeadLocation: Hyderabad, IndiaWork Mode: Work from Office 5 days a weekShift: 24x7 rotational support (including night shifts aligned to US hours)Experience Required: 5 – 8 years in IT Service Desk/Support, with at least 2 years in a Leadership or Supervisory roleEmployment Type: Full-timeAbout the RoleWe are seeking an experienced...