Service Desk Analyst

About the JobAs a Senior Service Desk Analyst, you will play a key role in providing advanced technical support to end-users, ensuring the smooth operation of IT systems, and contributing to the overall efficiency of the organization. Leveraging the expertise, you will troubleshoot complex issues, mentor junior team members, and collaborate with...

Job Requirements Position OverviewThe Service Desk Analyst – Level 2 is responsible for providing advanced technical support across multiple platforms, acting as an escalation point for Level 1 analysts, and ensuring timely resolution of incidents and service requests. The role requires strong troubleshooting skills, knowledge of cross-platform operating...

Dear All,We are hiring for one of our client for the Service Desk analyst role.Location : Hyderabad, Financial District, Nanakramkuda.Responsibilities:Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize, and prioritize incidents and service requests in the ITSM tools.Troubleshoot and resolve technical issues...

Exp- 2+ YearsLocation- Hyderabad (WFO)Shift- 27*7 including Night shiftsMandatory experience-- in Call, Email and Chat service desk support, ticketing system (ServiceNow).Job Description:-Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize, and prioritize incidents and service requests in the ITSM...

About ProvidenceProvidence, one of the US's largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, 'Health for a better world', Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and...

About the JobThe Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require.The role is a combination of general management, service operations, and special projects. The Service Desk...

Technical Associate– Workplace Services Service DeskTechnical Associate– Workplace Services Service Desk-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first...

Role: Service Desk LeadJob Locations: HyderabadMode of Work: Work from officeYears of Exp :9+ yearsJob Summary:Qualifications:Education:Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience).Experience:Minimum of 8 years of experience in IT support or service desk roles, with at least 4 years in a...

Job Title: Service Desk Dispatcher - Night Shift JobLocation:Hyderabad (WFO), preferred candidate must be from HyderabadJob Type: Full-timeWho We Are:Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature...

The Team Manager position is responsible for leading the employees on the Service Desk team in support of Client engagements. The Team Manager is responsible for supervising employees and ensuring employees follow processes and procedures,