International Service Desk/ Technical Support

3 days ago

Hyderabad, Telangana, India KVC CONSULTANTS LTD Full time ₹ 5,50,000 - ₹ 7,00,000 per year

Greetings from KVC CONSULTANTS LTD

Job description:

We Are Hiring For International Service Desk Role With Leading IT Company.

(Immediate Joining )

Job Location: Hyderabad.

Skill - Customer Support / Technical Support Advocate

Education - Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science

Experience Years

Work from office.

5 Days working/Rotational shifts/Cabs Available.

Graduates with 1 year of international experience

Salary upto Rs 5.5 LPA

Graduates with 2 year of international experience

Salary upto Rs 7 LPA

Language: Proficient in English (Read + Write + Speak )

Role purpose:

Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests

*Roles and Responsibilities of Service Desk in an International BPO*

  • Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients.
  • Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions.
  • Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service.
  • Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary.
  • Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times.
  • Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues.
  • Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution.
  • Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement.
  • Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process.
  • Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills

" Note:- This is a WFO Profile and Candidate should be comfortable working for Pune because this profile is available for these two locations.

DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write -HYD- MS WITH YOUR RESUME .

HR SHRUTI

HR AREESHA

HR DIVYA

HR YAGYANSHI

HR SHIVANGI

KVC CONSULTANTS LTD

NO PLACEMENT CHARGES

  • Technical Support Manager

    2 weeks ago

    Hyderabad, Telangana, India Biotech Desk Full time US$ 60,000 - US$ 1,20,000 per year

    email:Immediate joining preferredBiotech Desk Pvt. Ltd. is a supplier of state-of-the-art products andresearch services to biological research laboratories in both Govt.and Pvt. Our strength lies in understanding the needs of thecustomer and assuring them of unparalleled customJer service. Weimport services and products from vendors abroad and alsoundertake...

  • Mega Walkin Drive- Service Desk Technical support(International Voice)

    7 days ago

    Hyderabad, Telangana, India Tech Mahindra Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Mega Walkin Drive for Service Desk International Voice for Technical SupportJobdescriptionHiring for - Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for...

  • Voice Support-IT Service Desk Associate

    2 weeks ago

    Hyderabad, Telangana, India Bell Techlogix Full time US$ 80,000 - US$ 1,20,000 per year

    Job Title: Voice Support-IT Service Desk Associate (Level 1 Service Desk Associate)Job Description: As a Level 1 Service Desk Associate, you will play a crucial role in providing technical support and assistance to end-users. Your responsibilities will include:Incident Resolution: Responding to and resolving IT-related incidents and service requests...

  • It Service Desk Analyst

    2 weeks ago

    Hyderabad, Telangana, India Prym Shared Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Introduction:Prym Shared Services (PSS) India Private Limited, located in Hyderabad, Telangana, is looking for an IT Service Desk Analyst to be a part of their growing team. PSS belongs to the Prym Group, based in Germany since 1530, and having locations throughout the world.Job Summary:Job Title IT Service Desk AnalystLocation HyderabadCountry IndiaWork...

  • Global Service Desk Manager

    2 weeks ago

    Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the JobThe Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require.The role is a combination of general management, service operations, and special projects. The Service Desk...

  • Service Desk L1 Technician

    3 weeks ago

    Hyderabad, Telangana, India Milestone Technologies Full time

    Milestone Technologies is actively searching for a highly skilled Service Desk L1 Technician to contribute to the effective management of IT operations and application support As part of our IT team candidates must be technology enthusiasts with a commitment to delivering exceptional technical and non-technical support outstanding customer service and...

  • Service Desk Analyst

    2 weeks ago

    Hyderabad, Telangana, India IntouchCX Full time US$ 90,000 - US$ 1,20,000 per year

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Service Desk Dispatcher

    2 weeks ago

    Hyderabad, Telangana, India Base8 Full time US$ 60,000 - US$ 1,00,000 per year

    Job Title: Service Desk Dispatcher - Night Shift JobLocation:Hyderabad (WFO), preferred candidate must be from HyderabadJob Type: Full-timeWho We Are:Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature...

  • Service Desk Manager

    2 weeks ago

    Hyderabad, Telangana, India Talent Corner HR Services Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    SummaryAs the Service Manager - Service Desk, you will act as the key technical contact for all Service Desk escalations and support delivery. You will be aligned with the client's Technology Infrastructure team - bringing values of excellence, accountability, and service-first thinking to the forefront.Key ResponsibilitiesServe as the subject matter expert...

  • Service Desk Analyst

    2 weeks ago

    Hyderabad, Telangana, India HTC Global Services Full time US$ 80,000 - US$ 1,20,000 per year

    About The RoleWe are seeking an Service Desk Analyst (L1 Desk) withminimum 2+ years of experience in an IT support/help desk environment.RequirementsExposure to a ticketing system for example ServiceNow and Remedy.Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize and prioritize incidents and service...