Service Desk

Responsibilities:Act as first-line support for IT department. Answer Internal and external customer calls and emails, within response time TAT. Create Service desk tickets, assign technicians and follow-up till closure.  Monitoring Service Desk dashbroad and sending alerts for SLA violations.End to end front line coordination with Internal and external...

Exp- 2+ YearsLocation- Hyderabad (WFO)Shift- 27*7 including Night shiftsMandatory experience-- in Call, Email and Chat service desk support, ticketing system (ServiceNow).Job Description:-Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize, and prioritize incidents and service requests in the ITSM...

Company DescriptionVialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.Our teams help companies streamline and effectively manage their global mobility programs in a...

Job Role: Trainer- Service Desk OperationsJob Location: HyderabadJob Type: Full-TimeReporting to: In office (6 days working with fixed Sunday)Shift: DayNote: Candidate should be comfortable to travel as we generally have trainings at our centres or the colleges that we are tied up withJob Summary:We're seeking an experienced Technical Trainer to design and...

Dear All,We are hiring for one of our client for the Service Desk analyst role.Location : Hyderabad, Financial District, Nanakramkuda.Responsibilities:Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize, and prioritize incidents and service requests in the ITSM tools.Troubleshoot and resolve technical issues...

Perform troubleshooting activities on operating systems and applications including, by way of examples but not limited to: o MS Operating Systems o Productivity Suites MS Office (earlier as well as later versions) o All commonly available "Off the Shelf" applications. o Handle tickets related to IE, Network, VPN and related issues. o Basic...

Managed Services Client Service Desk Administrator Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can...

We're seeking a Help Desk Technician to join our skilled IT Help Desk Operations team, providing support to local and global internal users. The goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness. The role involves supporting both Mac and PC environments, resolving complex technical issues...

Technical Associate – Service DeskTechnical Associate – Service Desk-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're...

Job Title: Service Desk EngineerExperience: 3-6 YearsLocation: Hyderabad, IndiaOSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience.This position will have an opportunity to grow to the next level as Lead...