Support Engineer 103144

2 weeks ago

Chennai Tamil Nadu, India Orion Systems Integrators, Inc. Full time

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

We are seeking a talented and dedicated **Support Engineer** to join our **Sports vertical Service Desk Support** project. The primary objective is to provide technical support and ensure smooth operations of the service desk as a critical component.

Exp: 5years

Location: Chennai

**Be responsible for primary user support and customer service**
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
- Aware of Office 365, One drive, Active directory and azure portal.
- Basic troubleshooting for printers, Laptop, wifi, Mobile device
- **Regular MIS & resolution log management on queries raised**
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
- How we handle that information; and
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