IT Helpdesk Coordinator

5 days ago


Chennai, Tamil Nadu, India Fourth Dimension Technologies Pvt. Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Work Location: Kandanchavadi, Chennai

Experience: 2+ Years Relevant Experience

Notice Period: Immediate Joiner – Female Candidate

Job Description:

  • Prepare daily attendance for all site and mail to corporate office.

  • Prepare DCR (Daily Call Report) for all site and mail to corporate office.

  • Engineer shift roster has to make based on call / project requirement and engineer training.

  • Assign floor to engineers.

  • Assign, Monitor and complete H/W call tickets, mail tickets and oral requests.

  • Verify and close completed H/W call tickets and mail tickets. (Sometimes we have requested to do telephone verification).

  • Provide technical support to engineers.

  • Daily Repeat call report to be prepare.

  • Daily more than one hour call report to be prepare.

  • Project planning and follow up until complete.

  • Prepare monthly consolidated report.

  • Prepare monthly review meeting PPT.

  • Asset inventories have to maintain.

Knowledge, Skills and Abilities Required:

  • MS Office Knowledge (Word, Excel & PowerPoint, V Lookup, H Look up, Pivot table).

  • People management.

Job Category: IT Helpdesk Coordinator

Job Type: Full Time

Job Location: Chennai


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