Helpdesk Executive

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position: CRE.

Business: Property and Asset Management.

Job Overview You will be the face of JLL at the client's site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: 

·       Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.

·       Maintaining a hospitality outlook and always look presentable.

·       Taking ownership of the request or complaint and ensuring they are handled effectively within TAT

·       Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.

·       Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.

·       Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed

·       Being familiar with lost and found procedures.

·       Nominating and attending the training programs at site/ JLL office.

·       Addressing concerns through daily checking of mails for priority requests.

·       Receiving calls and emails from clients.

·       Ensuring closure of complaints by proper communication to stakeholders.

·       Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.

·       Updating the handover/ takeover register before end of shift for all completed/pending tasks.

·       Managing and participating in events, overlooking general maintenance and guest handling.

Location:

On-site –Chennai, TN

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the table

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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