IT Support Executive

Company Description:

S&P Foundation is one of the renowned real estate development companies that has been committed to delivering exceptional customer value propositions by always innovating and exploring new avenues. We design homes where beauty meets luxury. Be it our handcrafted villas or stylish apartments or residential layouts, they make us stand out among others in the industry.

Since 2004 when we formally started operations, we've designed, developed and delivered over 3000 residential units (summing up around 3 million sq ft Developed and 3.5 million sq ft Under Development) to our wide base of domestic and global (NRI) customers. In addition, S&P has raised magnificent commercial spaces which have been occupied by bluechip establishments.

Job Title: IT Support Executive / IT Helpdesk Engineer Experience: 1 – 4 Years Location: Chennai – Corporate Office & Site Location Department: IT

Job Summary:

We are seeking a proactive and technically skilled IT Support Executive to manage day-to-day IT operations, provide user support, and ensure the smooth functioning of hardware, software, and network systems across the organization.

Key Roles & Responsibilities:

System Installation & Configuration

 Install, configure, and maintain operating systems on laptops and desktops.

 Set up user machines as per company configuration standards.

 Install and configure MS Office and other business software applications.

 Troubleshoot issues related to MS Office (Word, Excel, PowerPoint, Outlook, etc.) and other standard office applications.

Software & Application Support

 Install, re-install, and configure client software and business-specific applications (AutoCAD, CorelDRAW, Adobe Acrobat Writer, etc.).

 Isolate and diagnose software issues; escalate hardware faults to vendors when required.

 Ensure system updates and patches are deployed as per policy.

Hardware & Peripheral Management

 Install, configure, and troubleshoot desktops, laptops, printers, and scanners.

 Manage printer configurations, user permissions, and queue setups.

 Raise and follow up on hardware service tickets with vendors until closure.

Network & Connectivity Support

 Provide end-user support for LAN, DHCP, and local connectivity issues.

 Configure IP addresses and VLAN assignments as applicable.

 Support network troubleshooting in coordination with the IT Manager.

Email & Security Management

 Install and configure email clients for users.

 Perform user data recovery when necessary.

 Install and manage antivirus software (approved by the organization).

 Perform virus removal and apply OS security patches regularly.

Ticketing & Vendor Coordination

 Pick up, manage, and close assigned IT tickets in a timely manner.

 Coordinate with vendors for hardware repairs and service requests until resolution.

 Maintain documentation of all incidents, resolutions, and asset changes.

Required Skills & Qualifications:

 B.E / Any degree related to IT or Computer Science field.

 1 to 4 years of experience in IT support, helpdesk, or desktop engineering.

 Strong troubleshooting skills in hardware, software, and network issues.

 Working knowledge of Windows OS, MS Office, and LAN/WAN concepts.

 Experience in installing AutoCAD, CorelDraw, Adobe products preferred.

 Excellent communication and problem-solving skills.

Key Competencies:

 Customer-oriented approach

 Attention to detail and timely issue resolution

 Ability to multitask and prioritize under minimal supervision

 Strong documentation and reporting skills