IT Helpdesk

Job Description

Job Title: IT Helpdesk Intern (with Full-Time Conversion Opportunity)

Company Name: TechSmew Innovations Pvt Ltd

Location: Coimbatore / Chennai (Candidates should be open to either location)

Experience: Fresher (0–6 Months)

Job Description

We are hiring IT Helpdesk Interns who are passionate about starting their career in IT support. This is a 3-month internship, and based on performance, candidates will be directly converted to full-time IT Helpdesk Executive roles. A monthly stipend will be provided during the internship period.

Key Responsibilities

• Assist employees with basic IT support via phone, email, or in person.
• Troubleshoot entry-level hardware, software, and networking issues.
• Support installation and configuration of desktops, laptops, printers, and peripherals.
• Provide basic troubleshooting for Windows OS, MS Office, and internal tools.
• Help with user account management, password resets, and access permissions.
• Log all issues in the ticketing or support tracking system.
• Assist senior IT staff in system updates, patch installations, and routine maintenance.
• Escalate unresolved issues to the IT support lead.

Requirements

• Any degree/diploma in Computer Science, IT, ECE, or related fields.
• Basic understanding of computer hardware, networking concepts, and OS.
• Knowledge of remote support tools (TeamViewer/AnyDesk) is a plus.
• Strong willingness to learn IT support processes.
• Good communication and problem-solving skills.
• Ability to work in a team and follow instructions.

Internship Details

• Duration: 3 months
• Stipend: Provided based on performance and monthly evaluation
• Full-Time Conversion: Based on overall performance, technical skills, attendance, and learning ability
• Role After Conversion: IT Helpdesk Executive (Full-time)

To Apply:

Send your resume to

Job Types: Full-time, Fresher, Internship

Application Question(s):

• Are you willing to work from Coimbatore or Chennai as per project requirements?
• Are you open to immediate joining or joining within 3 days?
• Do you have basic knowledge of IT troubleshooting (hardware/software/networking)?
• Have you completed any IT course, internship, or certification?
• Are you willing to work as an intern for 3 months with a performance-based conversion?

Work Location: In person