IT Support Analyst

3 days ago

Chennai, Tamil Nadu, India RheinBrücke IT Consulting Full time

Product Development
Purpose of the Role
We are seeking a proactive and detail-oriented IT Support Analyst with hands-on experience in cloud technologies. The role involves providing technical support to end-users, managing IT infrastructure, and assisting in the deployment and maintenance of cloud-based solutions. The ideal candidate will combine strong troubleshooting skills with knowledge of modern cloud platforms and IT service management practices.

Responsibilities

  • Provide first and second-level IT support to end-users for hardware, software, and network-related issues.
  • Monitor, troubleshoot, and resolve incidents in a timely manner, ensuring minimal downtime.
  • Manage and maintain user accounts, access rights, and permissions across systems.
  • Support cloud-based environments (Azure/AWS/Google Cloud), including deployments, monitoring, and maintenance.
  • Assist in the setup and configuration of servers, virtual machines, and cloud resources.
  • Ensure IT policies, security standards, and compliance requirements are adhered to.
  • Document issues, solutions, and best practices for knowledge sharing.
  • Collaborate with cross-functional teams and vendors for escalations and advanced issue resolution.
  • Participate in IT infrastructure upgrades, migrations, and cloud adoption projects.

Qualifications

  • Bachelors degree in Computer Science, Information Technology, or related field.
  • 24 years of experience in IT support, helpdesk, or system administration.
  • Good knowledge of Windows and Linux environments.
  • Hands-on experience with cloud platforms (Azure/AWS/Google Cloud).
  • Familiarity with Active Directory, Office 365, and Exchange Online.
  • Understanding of networking concepts (LAN, WAN, VPN, DNS, DHCP, Firewalls).
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service skills.

Location
Chennai

The RheinBrcke Advantage
We offer you great opportunities within a dynamically growing company. You will elaborate and deliver best practice solutions and will be able to further develop your solution design, implementation, and project management skills. At RheinBrcke, you will discover a truly global culture, highly dedicated and motivated colleagues, a cooperative work environment, and interesting training opportunities.

If you are committed to taking over responsibility and mastering challenges in your daily work, we are looking forward to your application. Click here to apply.

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