Service Support Analyst

1 day ago

Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 4,00,000 - ₹ 8,00,000 per year

FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. Ready to make an impactful journey? Join us as a Service Support Analyst and help deliver data-driven insights that empower global investment decisions.

This role offers you the chance to work in a dynamic, fast-paced environment where your analytical skills will directly influence strategic decisions. You'll collaborate with global teams, gain exposure to cutting-edge reporting systems, and continuously upskill in financial services. If you're looking for a role that combines technical expertise with client interaction, this is your opportunity to grow and thrive.

Your key responsibilities as a Service Support Analyst will include:

  • Creating and delivering accurate, timely reports for clients, including SLA metrics and product statistics.
  • Using client feedback to refine reporting processes and identify trends for improvement.
  • Collaborating with subject matter experts to gather and analyze reporting requirements and new data needs.
  • Managing ad-hoc reporting requests by collating information from multiple databases.
  • Ensuring compliance with data security protocols while maintaining high accuracy in reporting.
  • Continuously updating your knowledge of products, services, and market trends to meet evolving client needs.

You will need the following experience and skills to join us as a Service Support Analyst:

  • You must have at least 1–2 years of experience in a Service Desk, Application, or Operations team involving coordination with business users.
  • You will have a good understanding of MS Office tools.
  • You should have superior attention to detail and the ability to manage multiple projects simultaneously.
  • You must possess excellent English communication skills (verbal and written) with neutral diction.
  • You should have a general knowledge of the financial domain, and familiarity with fund data is an added advantage.

By joining the team as a Client Business Analyst, you will be offered the following:

  • 24 days holiday
  • Paid Study leave
  • Enhanced paternity & maternity
  • Statutory benefits like PF, Gratuity, etc
  • Support to set up home office
  • Health cover with option to add family members
  • Annual health check up
  • Meal cards
  • Full LinkedIn Learning access

Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our Glassdoor profile or  to find out more about life @ FE fundinfo

  • Product Support Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Description FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. As an experienced product support analyst you will be responsible for effective and efficient handling of customer support service offered...

  • IT Support Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India rheinbrücke it consulting pvt ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description IT Support Analyst (Cloud) Product Development Purpose of the Role We are seeking a proactive and detail-oriented IT Support Analyst with hands-on experience in cloud technologies. The role involves providing technical support to end-users, managing IT infrastructure, and assisting in the deployment and maintenance of cloud-based solutions....

  • Tech. Support Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India Virtusa Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    P1,C3,STSPrimary \: AI Gateway & GitHub CopilotSecondary \: -Python scripting and REST APIsoffshore Technical Support Analyst AI Gateway & GitHub CopilotDescription We are hiring two to three offshore Technical Support Analysts to assist with daily operations of our enterprise AI Gateway and GitHub Copilot tooling. These analysts will support internal...

  • Technology Support Analysts

    2 weeks ago

    Chennai, Tamil Nadu, India UPS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...

  • Technology Support Analysts

    7 days ago

    Chennai, Tamil Nadu, India UPS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et...

  • KDP Support Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Amazon's Kindle Direct Publishing (KDP) is an independent self-publishing service launched in November 2007, concurrently with the first Amazon Kindle device that allows authors of any level to engage millions of readers that shop on Amazon. The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content providers who...

  • Service Desk Analyst

    7 days ago

    Chennai, Tamil Nadu, India Transperfect Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a...

  • KDP Support Analyst

    1 week ago

    Chennai, Tamil Nadu, India Amazon Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    DescriptionAmazon's Kindle Direct Publishing (KDP) is an independent self-publishing service launched in November 2007, concurrently with the first Amazon Kindle device that allows authors of any level to engage millions of readers that shop on Amazon. The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content...

  • Support Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India BNP Paribas Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Position Purpose This role is for a ServiceNow Integration Analyst responsible for designing, managing, and maintaining integrations between ServiceNow and external systems.ResponsibilitiesDirect Responsibilities Assess current processes to suggest improvements to business.Design, test, and follow the implementation of APIs and integrations to support...

  • Associate, Production Services Application Support Analyst II

    2 weeks ago

    Chennai, Tamil Nadu, India BNY Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    SENIOR PRODUCTION SERVICES APPLICATION SUPPORT ANALYSTAt BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and...