Service Support Analyst

3 days ago

Chennai, Tamil Nadu, India FE fundinfo Full time

FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. Ready to make an impactful journey? Join us as a Service Support Analyst and help deliver data-driven insights that empower global investment decisions.

This role offers you the chance to work in a dynamic, fast-paced environment where your analytical skills will directly influence strategic decisions. You'll collaborate with global teams, gain exposure to cutting-edge reporting systems, and continuously upskill in financial services. If you're looking for a role that combines technical expertise with client interaction, this is your opportunity to grow and thrive.

Your key responsibilities as a Service Support Analyst will include:

  • Creating and delivering accurate, timely reports for clients, including SLA metrics and product statistics.
  • Using client feedback to refine reporting processes and identify trends for improvement.
  • Collaborating with subject matter experts to gather and analyze reporting requirements and new data needs.
  • Managing ad-hoc reporting requests by collating information from multiple databases.
  • Ensuring compliance with data security protocols while maintaining high accuracy in reporting.
  • Continuously updating your knowledge of products, services, and market trends to meet evolving client needs.

You will need the following experience and skills to join us as a Service Support Analyst:

  • You must have at least 1–2 years of experience in a Service Desk, Application, or Operations team involving coordination with business users.
  • You will have a good understanding of MS Office tools.
  • You should have superior attention to detail and the ability to manage multiple projects simultaneously.
  • You must possess excellent English communication skills (verbal and written) with neutral diction.
  • You should have a general knowledge of the financial domain, and familiarity with fund data is an added advantage.

By joining the team as a Client Business Analyst, you will be offered the following:

  • 24 days holiday
  • Paid Study leave
  • Enhanced paternity & maternity
  • Statutory benefits like PF, Gratuity, etc
  • Support to set up home office
  • Health cover with option to add family members
  • Annual health check up
  • Meal cards
  • Full LinkedIn Learning access

Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit ourGlassdoorprofile find out more about life @ FE fundinfo

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