Helpdesk Executive

3 days ago

Chennai Tamil Nadu, India Quest Business Solution Full time

**Responsibilities**:

- Attending calls regarding park operations and assigning to park operations team as per contact matrix to address.
- Responding to mail requests or complaints with system update, track and closing each one of call or compliant loop.
- To take message accurately and convey the same to the concerned person promptly.
- Working on digital platform as available and ensure all calls are updated in the system
- Making daily report in a presentable format with the data of no of calls/complaints registered, assigned, status, completion,
- Downloading report on daily basis from the digital helpdesk platform as available and formatting in a presentable format. Sharing report to Technical head of the property
- Data analysis and compiling data to submit the report on month on month
- Coordination with IT department for any system related complaints resolution
- Time to time reporting to Technical head of the property
- Receive Customer feedback and and report on daily basis. Discuss with technical head on t ways to improve services.
- To attend calls from clients/visitors/guests/residents and forward to concerned person/departments.
- To maintain and update contact details including emergency/ important stakeholders for quick response.
- To extend support for admin related activities.
- To ensure adherence to company and client policies and SOPs.
- To co-ordinate with the other departments which would lead to service of the highest quality.

**Functional Competencies**:

- Property Management & Customer Feedback System
- Customer Centricity
- Conflict resolution/ Managing Crisis
- Decision Making
- Mutual Respect
- Empowerment
- Planning & Prioritizing
- Attention to Details

**Qualification, Experience and Competency**
- Qualifications/ Education - Diploma / Degree in any stream from recognized university

by UGC, AICTE, MHRD (Hotel Management preferred).
- **Career Experience**- Minimum 2-3 years of experience in a similar role from Hotel &
Hospitality background.
- **Additional Requirements -** Local mobility / own conveyance preferred.

**Particular Aptitudes/Skills -**
- Pleasant personality and smiling face.
- Phone etiquettes.
- Excellent communication skills - English and local language.
- Presentable and well groomed
- Visitor and customer management skills
- Team player
- Proactive approach
- Adaptive and accommodative to the site ambiance, environment and working culture.

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹29,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Shift:

- Day shift
- Fixed shift

Work Location: In person

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