Facilities Helpdesk Executive

Job Description JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades, or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Role Summary: We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports, and maintain records on a daily basis. Liaison with multiple functions and ensure all the tickets are closed as per SLA.What the job involves:Helpdesk Management Phone Calls Slack channel queries Mail communications Liaison with multiple functions Regular updates Report Management Maintain all day-to-day data Maintain all documents for audit purposes Suggest / Recommend changes or inputs required to enhance / optimize processes Ensure routine update of database for future reference Team Player Align with the team on all processes Support for other cities during their absence Extend support during business continuity Manage SLAs and timelines Support FM functions in case of necessity Act as a touchpoint for the Employees community Gather requirements / requests and channel with respective functions Lead the requests end to end and ensure delivery with quality and within the time limit Bring out the challenges quickly to respective leaders / forums for quick resolutions Site Operations ManagementRecommend continuous quality improvement practices and implement Industry Best Practice operations Support other FM functions based on crisis as a cross function to balance ecosystem Liaison with vendors for programs, events, and ensure smooth execution 24/7 emergency call support and site attendance is required Risk ManagementEnsure a property risk management program including audits is implemented and maintained Ensure disaster recovering and business continuity plans are implemented and maintained Ensure escalation procedures and incident reporting procedures are implemented and in place Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalles business conduct Achieve Key Performance Indicators and Service Level Agreement Location: On-site Chennai, TNScheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the tableJLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLLs recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Locations - On-site