Call Quality Auditor

**Position Overview**:The Call Auditor is responsible for evaluating and analyzing customer service interactions to ensure high-quality standards are maintained. This role involves listening to and reviewing recorded phone calls, providing feedback to customer service representatives, and identifying areas for improvement to enhance customer satisfaction and...

**Position Description**: The Quality Auditor will be responsible for conducting audits, ensuring that company processes, products, and services meet both internal and external quality standards. They will work closely with team members to identify areas of improvement, ensure compliance with established quality parameters, and help enhance overall...

**Position-**Quality Analyst/Sales call Auditor **Location**: Noida Uttar Pradesh **Type**: Full-time **Overview**: **Key Responsibilities**: - **Live Listening of Calls**: Monitor live calls to assess the performance of sales representatives, ensuring compliance with company standards and providing real-time feedback. - **Feedback to Sales Team**:...

**Job Description: Quality Auditor - Collections Process (Mid - Level)** **Position: Quality Auditor - Collections Process** - Total positions - 10 - 3 - Bengali - 3 - Marathi - 2 - Tamil & Telgue - 2 - Kannada. - Location: Noida Sector 63 - Employment Type: Full-Time - Experience Required: Minimum 1 year in Collections process - Level: Mid-Level **About...

Job descriptionWe are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.Key Responsibilities:Conduct audits of calls, emails, chats, and complaint audits.Identify gaps, share feedback with agents/teams, and suggest...

Job description We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup. Key Responsibilities: Conduct audits of calls, emails, chats, and complaint audits. Identify gaps, share feedback with agents/teams, and suggest...

**Job Description - Quality Auditor** We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup. Key Responsibilities: Identify gaps, share feedback with agents/teams, and suggest improvements. Maintain audit reports and...

**Key Responsibilities**: - Evaluate sales calls for quality, compliance, and accuracy, ensuring alignment with company standards. - Provide constructive feedback to sales representatives to improve their performance. - Identify trends and areas for improvement in sales call techniques and customer interactions. - Maintain and update quality evaluation...

Certification as a Quality Auditor (e.g. CQA, CQIA) - Experience with statistical process control techniques - Experience with root cause analysis techniques - Experience in the automotive industry - Bachelor's degree in a relevant field (e.g. engineering, science, quality management) - Minimum of 1 year of experience in a quality control role - Strong...

Job description - Good Experience in Call Audit - Minimum 2-5+ years of Experience in call auditing Skills Quality analyst in BPO/Call center. - Strong knowledge of customer care processes and techniques. - Should be a good Team Player. - Should have ideas to improve the quality. **Preferred industry: BPO** - Roles and responsibilities: - Randomly audit...