Call Quality Analyst-BPO

7 days ago

Noida Sector Noida Uttar Pradesh, India INSTITUTE OF MANAGEMENT & TECHNICAL STUDIES EDU. PVT. LTD Full time ₹ 3,12,000 per year

Job Title: Quality Analyst (Call Audit – Sales & Customer Support)

Location: Noida Sector 16 (Onsite Role)

Employment Type: Full-time

About the Role:

We are looking for a detail-oriented and analytical Quality Analyst (QA) with experience in call audits for sales and customer support teams. The role involves monitoring, evaluating, and improving call quality to ensure compliance, customer satisfaction, and process efficiency.

Key Responsibilities:

  • Monitor and evaluate inbound and outbound calls of sales and customer support representatives.
  • Audit call recordings to assess adherence to scripts, communication quality, process guidelines, and compliance standards.
  • Identify gaps in communication, objection handling, and customer experience.
  • Provide structured feedback and coaching recommendations to team leaders and agents.
  • Maintain call quality reports, performance dashboards, and audit records.
  • Collaborate with managers to develop quality improvement strategies.
  • Suggest training needs and process enhancements based on audit findings.
  • Ensure a consistent and customer-focused approach across all interactions.

Requirements:

  • Minimum 6 months – 1 year of experience as a Quality Analyst / Call Auditor in BPO, Sales, or EdTech industry.
  • Strong knowledge of call auditing frameworks, quality scorecards, and feedback mechanisms.
  • Excellent listening, analytical, and reporting skills.
  • Strong verbal and written communication skills (English & Hindi).
  • Proficiency in MS Excel, Google Sheets, and basic reporting tools.
  • Ability to work independently as well as in a team-oriented environment.

Job Types: Full-time, Permanent

Pay: ₹18, ₹26,000.00 per month

Benefits:

  • Flexible schedule
  • Leave encashment

Work Location: In person

  • Call Quality Analyst-BPO Calls

    3 days ago

    Noida Sector , Noida, Uttar Pradesh, India IMTS Full time ₹ 1,80,000 - ₹ 2,70,000 per year

    Job Summary:We are seeking a detail-oriented and analytical Call Quality Analyst to monitor, assess, and improve the quality of customer and sales interactions. The role involves evaluating calls, identifying training needs, and ensuring compliance with company standards, while providing actionable insights to enhance overall customer experience and...

  • Call Quality Analyst-BPO

    2 weeks ago

    Noida Sector , Noida, Uttar Pradesh, India Henry Harvin Education Full time ₹ 18,20,000 - ₹ 30,40,000 per year

    Job Summary:We are seeking a detail-oriented and analytical Quality Analyst to monitor, evaluate, and improve the quality of processes and customer interactions. The role involves auditing calls, chats, and operational workflows to ensure compliance with company standards and deliver the best customer experience. The QA will also provide insights and...

  • Call Quality Analyst

    2 weeks ago

    Noida Sector , Noida, Uttar Pradesh, India Henry Harvin Education Full time ₹ 2,40,000 - ₹ 3,12,000 per year

    Job Summary:The Call Quality Analyst is responsible for monitoring and evaluating customer service calls to ensure adherence to quality standards, policies, and procedures. The role focuses on identifying training needs, improving customer experience, and maintaining consistent service excellence across all customer interactions.Key Responsibilities:Monitor...

  • Call Quality Analyst-call audit

    1 week ago

    Noida Sector , Noida, Uttar Pradesh, India Henry Harvin Education Full time ₹ 1,80,000 - ₹ 3,12,000 per year

    Job Summary:The Call Quality Analyst is responsible for monitoring and evaluating inbound and outbound customer interactions to ensure adherence to company policies, compliance, and quality standards. The role involves identifying areas of improvement, providing actionable feedback, and driving customer experience excellence.Key Responsibilities:Monitor live...

  • Call Quality Analyst

    2 weeks ago

    Noida Sector , Noida, Uttar Pradesh, India IMTS INSTITUTE Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    About the Role:We are looking for a detail-oriented and analytical Call Quality Analyst to evaluate and improve the performance of our counselling and sales teams. The role involves monitoring calls, identifying areas for improvement, and ensuring that every interaction aligns with company standards and delivers an excellent customer experience.Key...

  • Call Quality Analyst

    24 hours ago

    Noida Sector , Noida, Uttar Pradesh, India IMTS INSTITUTE Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Job Summary:We are looking for a Call Quality Analyst to assist in monitoring, evaluating, and improving the quality of calls between our counselors and students/parents. The role involves listening to recorded calls, preparing feedback reports, and supporting the team in maintaining high communication standards.Key Responsibilities:Listen to recorded calls...

  • Bpo Calling

    3 days ago

    Noida Sector 62, Noida, Uttar Pradesh, India Red Cube Infotech Full time

    Greetings from the Red Cube Infotech. We Have immediate hiring for Calling process for international BPO for Uk /Us Process. We are looking Freshers Male Female for the calling Process. Should be Knowledge about BPO / Call Centre calling process. 6 Days Working, Sunday Off Time - 2.00 pm - 11.00 pm (Rotational Shift ) QUALIFICATION ': 12th pass...

  • Quality analyst

    2 weeks ago

    Noida, India Assistara Full time

    LOCATION: NOIDA SEC 136SALARY: 4.80 LAC MAXSHIFT: NIGHT SHIFTRole DescriptionWe are seeking a Quality Analyst (QA) with experience in US-based voice BPO processes. The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure compliance with company policies, client expectations, and regulatory...

  • Quality Analyst

    2 weeks ago

    Noida, India assistara Full time

    LOCATION: NOIDA SEC 136SALARY: 4.80 LAC MAXSHIFT: NIGHT SHIFTRole DescriptionWe are seeking a Quality Analyst (QA) with experience in US-based voice BPO processes. The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure compliance with company policies, client expectations, and regulatory...

  • Quality Analyst

    2 weeks ago

    Noida, India assistara Full time

    LOCATION: NOIDA SEC 136SALARY: 4.80 LAC MAXSHIFT: NIGHT SHIFTRole DescriptionWe are seeking a Quality Analyst (QA) with experience in US-based voice BPO processes . The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure compliance with company policies, client expectations, and regulatory...