Call Quality Analyst

About the Role:We are looking for a Call Quality Analyst to evaluate customer and sales calls, identify gaps, and ensure high standards of communication and customer experience. The role involves auditing calls, preparing quality reports, and providing feedback to enhance team performance.Key Responsibilities:Listen to and audit inbound & outbound calls...

Job Title: Quality Analyst (Call Audit – Sales & Customer Support)Location: Noida Sector 16 (Onsite Role)Employment Type: Full-timeAbout the Role:We are looking for a detail-oriented and analytical Quality Analyst (QA) with experience in call audits for sales and customer support teams. The role involves monitoring, evaluating, and improving call quality...

Job Summary:The Call Quality Analyst is responsible for monitoring and evaluating customer service calls to ensure adherence to quality standards, policies, and procedures. The role focuses on identifying training needs, improving customer experience, and maintaining consistent service excellence across all customer interactions.Key Responsibilities:Monitor...

Job Summary:The Call Quality Analyst is responsible for monitoring and evaluating inbound and outbound customer interactions to ensure adherence to company policies, compliance, and quality standards. The role involves identifying areas of improvement, providing actionable feedback, and driving customer experience excellence.Key Responsibilities:Monitor live...

Job Overview:We are seeking a detail-oriented and analytical Quality Analyst (QA) – Call Audit to monitor, evaluate, and improve the quality of customer interactions. The role involves auditing calls, identifying gaps, providing feedback, and supporting continuous process improvements to enhance customer experience and ensure compliance with company...

Job Summary:We are seeking a detail-oriented and analytical Quality Analyst to monitor, evaluate, and improve the quality of processes and customer interactions. The role involves auditing calls, chats, and operational workflows to ensure compliance with company standards and deliver the best customer experience. The QA will also provide insights and...

Job Summary:We are seeking a detail-oriented Quality Analyst (QA) – Call Audit professional to monitor and evaluate customer interactions, ensuring adherence to process, compliance, and service quality standards. The QA will be responsible for identifying gaps, providing feedback, and supporting continuous improvement in customer experience.Key...

Job Summary:We are looking for a Call Quality Intern to assist in monitoring, evaluating, and improving the quality of calls between our counselors and students/parents. The role involves listening to recorded calls, preparing feedback reports, and supporting the team in maintaining high communication standards.Key Responsibilities:Listen to recorded calls...

Should Know Hindi & English it is mandate. - Can join us immediately - Should have minimum 1 years experience in a call center in Collection or Customer service domain **Languages**: - Hindi & English(mandatory) - Regional Languages (Telugu, Tamil, Malayalam, Kannada) **Office Location**: Location: H-59, First Floor, Sector 63, H-Block, Near Electronic...

Job Summary We are seeking a detail-oriented Sales Call Quality Analyst to ensure high standards of sales performance operational compliance and customer experience This role encompasses call audits Salesforce and Outreach compliance monitoring campaign management reporting and continuous improvement initiatives Key Responsibilities Conduct systematic sales...