Call Quality Analyst

About the Role:We are looking for a detail-oriented and analytical Call Quality Analyst to evaluate and improve the performance of our counselling and sales teams. The role involves monitoring calls, identifying areas for improvement, and ensuring that every interaction aligns with company standards and delivers an excellent customer experience.Key...

Job Summary:The Call Quality Analyst is responsible for monitoring and evaluating customer service calls to ensure adherence to quality standards, policies, and procedures. The role focuses on identifying training needs, improving customer experience, and maintaining consistent service excellence across all customer interactions.Key Responsibilities:Monitor...

Job Summary:We are seeking a detail-oriented and analytical Quality Analyst to monitor, evaluate, and improve the quality of processes and customer interactions. The role involves auditing calls, chats, and operational workflows to ensure compliance with company standards and deliver the best customer experience. The QA will also provide insights and...

We are looking for a Quality Analyst who will be responsible for monitoring, evaluating, and improving the quality of calls made by our Business Development Executive (BDE) team. The ideal candidate should ensure all calls meet company standards, maintain sales etiquette, identify improvement areas, and help the BDE team enhance overall performance and...

Job Summary:We are looking for a Call Quality Intern to assist in monitoring, evaluating, and improving the quality of calls between our counselors and students/parents. The role involves listening to recorded calls, preparing feedback reports, and supporting the team in maintaining high communication standards.Key Responsibilities:Listen to recorded calls...

Should Know Hindi & English it is mandate. - Can join us immediately - Should have minimum 1 years experience in a call center in Collection or Customer service domain **Languages**: - Hindi & English(mandatory) - Regional Languages (Telugu, Tamil, Malayalam, Kannada) **Office Location**: Location: H-59, First Floor, Sector 63, H-Block, Near Electronic...

Call Monitoring and providing actionable insights.Gather information to improve executive performance in the organization.Excellent problem-solving and issue resolution.Capable to evaluate products knowledge.Good communication skills, both written and verbal.Keen attention to detail and perfection.Solid analytical skills.Maintain working knowledge of quality...

Sales Call Quality Analyst -Night Shift | Onsite, Noida - Open to India-based Candidates Only Position Type: Full-Time Employee Location: Onsite - Noida, India Shift: India Night Shift (Aligned to U.S. business hours)About the RoleWe're seeking a detail-driven Sales Call Quality Analyst to help raise the bar on sales performance, compliance, and customer...

Job SummaryWe are seeking a detail-oriented Sales Call Quality Analyst to ensure high standards of sales performance, operational compliance, and customer experience. This role encompasses call audits, Salesforce and Outreach compliance monitoring, campaign management, reporting, and continuous improvement initiatives.Key ResponsibilitiesConduct systematic...

Key Responsibilities:Listen to and assess customer service calls for quality and adherence to scripts and protocolsProvide constructive feedback and quality scores to agentsIdentify trends and recommend process improvementsCollaborate with team leads and trainers to drive performance improvementMaintain accurate evaluation records and...