Call Quality Analyst-Intern

About the Role:We are looking for a Call Quality Analyst to evaluate customer and sales calls, identify gaps, and ensure high standards of communication and customer experience. The role involves auditing calls, preparing quality reports, and providing feedback to enhance team performance.Key Responsibilities:Listen to and audit inbound & outbound calls...

Job Summary:We are looking for a Call Quality Analyst to assist in monitoring, evaluating, and improving the quality of calls between our counselors and students/parents. The role involves listening to recorded calls, preparing feedback reports, and supporting the team in maintaining high communication standards.Key Responsibilities:Listen to recorded calls...

Job Summary:We are seeking a detail-oriented and analytical Call Quality Analyst to monitor, assess, and improve the quality of customer and sales interactions. The role involves evaluating calls, identifying training needs, and ensuring compliance with company standards, while providing actionable insights to enhance overall customer experience and...

Location: Noida (On-site)Industry: Education / Ed-TechExperience: 2–5 YearsSalary: ₹20,000 – ₹35,000 per month (Based on Experience)Key Responsibilities:Monitor and evaluate inbound & outbound calls to assess the quality of communication and counselling standards.Ensure counsellors are following proper scripts, processes, and compliance...

Job Description:We are looking for a detail-oriented and enthusiastic Call Quality Intern to join our team. The intern will assist in monitoring, evaluating, and analyzing customer service calls to ensure adherence to company standards and quality benchmarks. This role is ideal for individuals interested in quality assurance, process improvement, and...

Sales Call Quality Analyst -Night Shift | Onsite, Noida - Open to India-based Candidates Only Position Type: Full-Time Employee Location: Onsite - Noida, India Shift: India Night Shift (Aligned to U.S. business hours)About the RoleWe're seeking a detail-driven Sales Call Quality Analyst to help raise the bar on sales performance, compliance, and customer...

Job Summary We are seeking a detail-oriented Sales Call Quality Analyst to ensure high standards of sales performance, operational compliance, and customer experience. This role encompasses call audits, Salesforce and Outreach compliance monitoring, campaign management, reporting, and continuous improvement initiatives. Key Responsibilities Conduct...

Job SummaryWe are seeking a detail-oriented Sales Call Quality Analyst to ensure high standards of sales performance, operational compliance, and customer experience. This role encompasses call audits, Salesforce and Outreach compliance monitoring, campaign management, reporting, and continuous improvement initiatives.Key ResponsibilitiesConduct systematic...

Job description - Good Experience in Call Audit - Minimum 2-5+ years of Experience in call auditing Skills Quality analyst in BPO/Call center. - Strong knowledge of customer care processes and techniques. - Should be a good Team Player. - Should have ideas to improve the quality. **Preferred industry: BPO** - Roles and responsibilities: - Randomly audit...

Role & responsibilitiesSkill: US voice processMin 1 Yr exp into International calling is mandatoryKey Responsibilities:Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.Engage customers in meaningful conversations to promote products/services or gather required information.Achieve daily/weekly/monthly Targets...