Call Quality Analyst-BPO Calls

18 hours ago

Noida Sector Noida Uttar Pradesh, India IMTS Full time ₹ 1,80,000 - ₹ 2,70,000 per year

Job Summary:

We are seeking a detail-oriented and analytical Call Quality Analyst to monitor, assess, and improve the quality of customer and sales interactions. The role involves evaluating calls, identifying training needs, and ensuring compliance with company standards, while providing actionable insights to enhance overall customer experience and operational efficiency.

Key Responsibilities:

  • Monitor inbound and outbound calls to evaluate quality, adherence to scripts, and compliance with policies.
  • Assess communication skills, soft skills, customer handling, product knowledge, and problem-solving approach of agents.
  • Provide structured feedback to agents and team leaders for performance improvement.
  • Identify process gaps and recommend corrective actions or training requirements.
  • Prepare daily/weekly/monthly quality reports and share insights with management.
  • Collaborate with operations, training, and HR teams to drive continuous improvement.
  • Ensure compliance with internal quality standards and regulatory guidelines.
  • Participate in calibration sessions to align quality expectations across teams.

Key Skills & Competencies:

  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication.
  • Good listening skills with attention to detail.
  • Ability to give constructive feedback.
  • Proficiency in MS Excel, reporting, and quality monitoring tools.
  • Knowledge of customer service & sales processes in BPO/Edtech/Tele-sales domain (preferred).

Qualifications & Experience:

  • Bachelor's degree in any field.
  • 6 months – 2 years of experience in call quality, call audit, or similar profile (BPO/Customer Support/Sales/EdTech preferred).
  • Freshers with strong communication and analytical skills may also be considered.

Salary Range:

₹18,000 – ₹25,000 (depending on experience and skills)

Job Types: Full-time, Fresher

Pay: ₹15, ₹27,000.00 per month

Benefits:

  • Flexible schedule
  • Leave encashment

Location:

  • Noida Sector 16, Noida, Uttar Pradesh (Required)

  • Call Quality Analyst-BPO

    5 days ago

    Noida Sector , Noida, Uttar Pradesh, India INSTITUTE OF MANAGEMENT & TECHNICAL STUDIES EDU. PVT. LTD Full time ₹ 3,12,000 per year

    Job Title: Quality Analyst (Call Audit – Sales & Customer Support)Location: Noida Sector 16 (Onsite Role)Employment Type: Full-timeAbout the Role:We are looking for a detail-oriented and analytical Quality Analyst (QA) with experience in call audits for sales and customer support teams. The role involves monitoring, evaluating, and improving call quality...

  • Call Quality Analyst-call audit

    1 week ago

    Noida Sector , Noida, Uttar Pradesh, India Henry Harvin Education Full time ₹ 15,000 - ₹ 26,00,000 per year

    Job Summary:The Call Quality Analyst is responsible for monitoring and evaluating inbound and outbound customer interactions to ensure adherence to company policies, compliance, and quality standards. The role involves identifying areas of improvement, providing actionable feedback, and driving customer experience excellence.Key Responsibilities:Monitor live...

  • Bpo Calling

    7 days ago

    Noida Sector 62, Noida, Uttar Pradesh, India Red Cube Infotech Full time

    Greetings from the Red Cube Infotech. **We Have immediate hiring for Calling process for international BPO for Uk /Us Process.** **We are looking Freshers Male Female for the calling Process.** **Should be Knowledge about BPO / Call Centre calling process.** 6 Days Working, Sunday Off (**Rotational Shift )** **QUALIFICATION '**: 12th pass /graduate /...

  • Call Quality Analyst

    21 hours ago

    Noida Sector , Noida, Uttar Pradesh, India IMTS INSTITUTE Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Job Summary:We are looking for a Call Quality Analyst to assist in monitoring, evaluating, and improving the quality of calls between our counselors and students/parents. The role involves listening to recorded calls, preparing feedback reports, and supporting the team in maintaining high communication standards.Key Responsibilities:Listen to recorded calls...

  • Bpo Call Centre

    2 weeks ago

    Noida Sector 62, Noida, Uttar Pradesh, India Red Cube Infotech Full time

    Greetings from the Red Cube Infotech. We Have immediate hiring for Calling process for international BPO for Uk /Us Process. We are looking Freshers Male Female for the calling Process. Should be Knowledge about BPO / Call Centre calling process. 6 Days Working, Sunday Off Time - 2.00 pm - 11.00 pm (Rotational Shift ) QUALIFICATION ': 12th pass...

  • BPO Quality Analyst

    1 week ago

    Noida, India Cyfuture Full time

    Job Description Salary- 25K Inhand Location-Manape (Navi Mumbai) Note : Immediate joiner can apply only Job Description - Quality analyst of BPO industry who can listen to the agents calls and share feedback. - Must be a graduate or higher. - Speak, read and write in Hindi, Punjabi and English. - Able to communicate confidently and politely, with good...

  • BPO Quality Analyst

    6 days ago

    Noida, India Humaniquee Full time

    Here's a proper Job Description (JD) for the Quality Analyst position: Job Title: Quality Analyst – Tata 1mg Customer Service ProcessLocation: NoidaVacancies: 2Salary: ₹25,000 – ₹28,000 (In-hand)Qualification: HSC / GraduateExperience: Minimum 6 months to 1 year as Quality Analyst in any BPO (on paper)Joining: Immediate Job Responsibilities: Monitor...

  • Quality Analyst BPO

    6 days ago

    Noida, India Vision Plus Security Control Limited Full time

    Job Title: Quality Analyst – Voice Process Location: Sector 63, Noida Shift: Fixed Day – 9:00 AM to 6:00 PM Experience: Minimum 2 Years in BPO Voice (QA Role) Qualification: Must be a Graduate Immediate Joiner Required Key Responsibilities: •Monitor calls to ensure adherence to quality standards •Share audit reports and performance feedback...

  • Call Quality Analyst

    19 hours ago

    Noida, Uttar Pradesh, India Wyzmindz Solutions Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.Key Responsibilities:Conduct audits of calls, emails, chats, and complaint audits.Identify gaps, share feedback with agents/teams, and suggest improvements.Maintain...

  • BPO Quality Analyst

    1 week ago

    Noida, Uttar Pradesh, India Cyfuture Full time

    Job DescriptionSalary- 25K InhandLocation-Manape (Navi Mumbai)Note : Immediate joiner can apply onlyJob Description- Quality analyst of BPO industry who can listen to the agents calls and share feedback.- Must be a graduate or higher.- Speak, read and write in Hindi, Punjabi and English.- Able to communicate confidently and politely, with good speaking...