Call Quality Analyst

1 day ago

Noida Sector Noida Uttar Pradesh, India IMTS INSTITUTE Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Job Summary:

We are looking for a Call Quality Analyst to assist in monitoring, evaluating, and improving the quality of calls between our counselors and students/parents. The role involves listening to recorded calls, preparing feedback reports, and supporting the team in maintaining high communication standards.

Key Responsibilities:

Listen to recorded calls of counselors and sales teams to assess quality.

Evaluate calls based on set parameters like communication, accuracy, and process adherence.

Prepare detailed feedback reports and highlight areas of improvement.

Share insights with the team to improve customer experience.

Maintain proper documentation and call records.

Support in creating quality monitoring guidelines and processes.

Required Skills:

Good listening and analytical skills.

Strong verbal and written communication.

Basic knowledge of MS Excel/Google Sheets.

Attention to detail and ability to provide constructive feedback.

Understanding of customer service is a plus.

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Ability to commute/relocate:

  • Noida Sector 16, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Call Quality : 1 year (Required)

Language:

  • English (Required)

Work Location: In person

Speak with the employer

  • Call Quality Analyst-BPO

    5 days ago

    Noida Sector , Noida, Uttar Pradesh, India INSTITUTE OF MANAGEMENT & TECHNICAL STUDIES EDU. PVT. LTD Full time ₹ 3,12,000 per year

    Job Title: Quality Analyst (Call Audit – Sales & Customer Support)Location: Noida Sector 16 (Onsite Role)Employment Type: Full-timeAbout the Role:We are looking for a detail-oriented and analytical Quality Analyst (QA) with experience in call audits for sales and customer support teams. The role involves monitoring, evaluating, and improving call quality...

  • Call Quality Analyst-call audit

    1 week ago

    Noida Sector , Noida, Uttar Pradesh, India Henry Harvin Education Full time ₹ 15,000 - ₹ 26,00,000 per year

    Job Summary:The Call Quality Analyst is responsible for monitoring and evaluating inbound and outbound customer interactions to ensure adherence to company policies, compliance, and quality standards. The role involves identifying areas of improvement, providing actionable feedback, and driving customer experience excellence.Key Responsibilities:Monitor live...

  • Call Quality Analyst-BPO Calls

    1 day ago

    Noida Sector , Noida, Uttar Pradesh, India IMTS Full time ₹ 1,80,000 - ₹ 2,70,000 per year

    Job Summary:We are seeking a detail-oriented and analytical Call Quality Analyst to monitor, assess, and improve the quality of customer and sales interactions. The role involves evaluating calls, identifying training needs, and ensuring compliance with company standards, while providing actionable insights to enhance overall customer experience and...

  • Quality Analyst

    3 days ago

    Noida Sector , Noida, Uttar Pradesh, India Venture Quest Full time ₹ 2,40,000 - ₹ 3,36,043 per year

    Job Title: Quality Analyst (BFSI Sector)Immediate Joiner RequiredWe are looking for a highly motivated and detail-oriented Quality Analyst to join our team in the BFSI sector. If you come from a sales background and having experience into a QA role, this is the perfect opportunity for you.Requirements-12th pass or Graduate both can applyAt least 6 months to...

  • Quality Analyst

    6 days ago

    Noida, India Manning Consulting Full time

    Role: Quality Analyst / Quality Lead For Analyst role - Min 3+ Years experience in Call Audits/ Chat Audits For Lead role - Min 9+ years exp in Call Audits/ Chat Audits Strong understanding on Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests. Shift: Rotational Shift WFO Location: Noida Both...

  • Call Quality Analyst

    1 day ago

    Noida, Uttar Pradesh, India Qdegrees Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Monitor & evaluate Fintech Sales calls for quality Share feedback & improvement areas Ensure compliance with SOPs Prepare QA reports & insights Support training for better CX

  • Quality Analyst

    6 days ago

    Noida, India CORPAVENUE Full time

    The Quality Analyst ensures that all customer interactions meet the required standards for accuracy, professionalism, and compliance. This role helps improve customer experience and boosts the conversion ratio by identifying best practices and areas of improvement. Key Responsibilities:·Monitor telecaller conversations (live and recorded) for script...

  • BPO Quality Analyst

    6 days ago

    Noida, India Humaniquee Full time

    Here's a proper Job Description (JD) for the Quality Analyst position: Job Title: Quality Analyst – Tata 1mg Customer Service ProcessLocation: NoidaVacancies: 2Salary: ₹25,000 – ₹28,000 (In-hand)Qualification: HSC / GraduateExperience: Minimum 6 months to 1 year as Quality Analyst in any BPO (on paper)Joining: Immediate Job Responsibilities: Monitor...

  • Quality Analyst

    1 week ago

    Noida, Uttar Pradesh, India CORPAVENUE Full time ₹ 7,80,000 per year

    The Quality Analyst ensures that all customer interactions meet the required standards for accuracy, professionalism, and compliance. This role helps improve customer experience and boosts the conversion ratio by identifying best practices and areas of improvement.Key Responsibilities:·Monitor telecaller conversations (live and recorded) for script...

  • Quality Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India CORPAVENUE Full time ₹ 50,000 - ₹ 65,000 per year

    The Quality Analyst ensures that all customer interactions meet the required standards for accuracy, professionalism, and compliance. This role helps improve customer experience and boosts the conversion ratio by identifying best practices and areas of improvement.Key Responsibilities:·Monitor telecaller conversations (live and recorded) for script...