Sales Call Quality Analyst

3 weeks ago

Noida Uttar Pradesh, India Infopro Learning Full time

Job Summary We are seeking a detail-oriented Sales Call Quality Analyst to ensure high standards of sales performance operational compliance and customer experience This role encompasses call audits Salesforce and Outreach compliance monitoring campaign management reporting and continuous improvement initiatives Key Responsibilities Conduct systematic sales call audits to assess quality compliance and adherence to standards Evaluate communication skills sales techniques and product knowledge provide actionable feedback Monitor and ensure compliance with Salesforce SF and Outreach OR processes and company policies Follow up with users on SF and OR compliance issues and provide resolution guidance Manage campaign setup execution and data uploads across CRM platforms Create comprehensive reports and dashboards in Salesforce and Outreach Analyze trends and performance metrics to identify improvement opportunities Collaborate with managers to identify training needs and suggest process improvements Maintain detailed records of audits compliance checks and performance metrics Required Qualifications Skills Bachelor s degree in Business Sales or related field 3 years of experience in sales operations call auditing or quality analysis Strong proficiency in Salesforce SF and Outreach OR platforms Excellent analytical communication and observation skills Experience with campaign management and data operations Detail-oriented with ability to manage multiple priorities Preferred Qualifications Skills Experience with CRM administration and call monitoring tools Report building and dashboard creation capabilities Knowledge of sales methodologies and compliance frameworks

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