Call Quality Auditor
4 days ago
Job description
- Good Experience in Call Audit
- Minimum 2-5+ years of Experience in call auditing Skills Quality analyst in BPO/Call center.
- Strong knowledge of customer care processes and techniques.
- Should be a good Team Player.
- Should have ideas to improve the quality.
**Preferred industry: BPO**
- Roles and responsibilities:
- Randomly audit required number of calls on daily basis.
- Providing timely and accurate feedback to agents for improvement areas.
- Take corrective actions by doing data analysis to improve process efficiency.
- Work upon the action plans to improve Quality scores.
- Monitor and analyses customer support trends
- Compile and analyses statistical data, including KPIs
Job Location-Noida Sec-63(WFO)
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 8851813993
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